badges recovering from my last company mail account

[AndreiPaulC]

I completed several training courses on the Now Learning platform around 3 years ago, using my former work email address  Unfortunately, I no longer have access to that email or the associated account.

I would like to retrieve the certificates or badges for those trainings. If possible, could you please assist in recovering them or transferring them to my new personal account?

[Dr Atul G- LNG]

Hi @AndreiPaulC 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

if not work, log a now learning case.

[Utpal Dutta]

Hi there,

You can try above steps which Atul has suggested if it doesn't work then you can try below:

1. Open your Now Learning account with new email.

2. Go to Help Center by click on header menu.

3. At the right hand side click on Create Case button.

This will create a case with ServiceNow and they can help you get all your previous certification and badges.

Please mark this comment helpful or correct if it works.

Thanks

[GlideFather]

Oi @AndreiPaulC,

Navigate to:

https://signon.service-now.com/now/cuam/user-profile-detail/myProfile/NL

Try to merge it and if it fails, then you can ask ServiceNow team for assistance:
In ServiceNow university click Help Centre > (in new page) Create case 

Explain your situation and they should help you.