ebonding framework

[kun1]

Hi Team,

We are trying to create ebonding framework where we are sending payload to diff customers using single flow

We have created custom table which include customer name(refer to account table ) and other fields

Customer

Title

Customer Field

Service now Field

Outbound Applicable

Inbound Applicable

Active?

Suppose if we have two customer A and B , A want three field priorty, Ci and caller name and B want channel and assignment group , how can we send this using single flow with outbound applicable and active is true .

How can we do this in a single framework?

[Fabian Kunzke]

Hey,

If this is to be a framework, i'd highly suggest to use task templates or another configuration table for this. The first one is without additional tables, but might be a bit overkill. You could just create different templates for the tables in question (i.e. a template for incident, another template for problem etc.) and assign these to the customers. Then, within the flow, load & populate these templates with a script.

On the second option (the more straight forward one) have a configuration table. There you should have one field referencing the customer, then another field (string formatted) as a comma-separated list of fields which the customer wants. Then, in your flow, load that.
If you want to make it really beautiful, have 2 tables: One, where you list the fields a customer wants and reference a parent record, the other - the parent record - linking all the fields to the customer. This would allow you to extend the first table with additional logic (e.g. a script field) and even use it as a mapping table.

If you don't need beauty, i'd probably run with the second option in simple style (just a list of string separated fieldnames).

Hope this helps

Regards

Fabian