Reference field on report display

Tom Lapkowicz
Tera Expert

Hello.  I have a report that shows a Reference field called Linked RITM (see attached).  If there is no value in this field it displays as (empty) on the report.  Is there any way to get this to display as blank instead of (empty)?

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Tom Lapkowicz 

 

Try Linked RITM is empty

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Thank you for the response @Dr Atul G- LNG  - how would I make that setting?

Hi @Tom Lapkowicz 

Try this in the list view first:

  1. Open the list view of the table you're working with.

  2. Use the Condition Builder and add your condition like this:
    (provide specific condition here, if needed)

I took an example

AGLearnNGrow_0-1745258973435.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sahiltelani
Tera Contributor

Hello @Tom Lapkowicz,

I guess that's the default behaviour of ServiceNow. I found an article similar to this. If it's not possible on list view and it won't be possible in Report list view either. 

 

https://www.servicenow.com/community/itsm-forum/blank-quot-assigned-to-quot-show-as-empty-in-list-vi...

 

I might be wrong here. But I've put the answer to the best of my knowledge.

 

 

Regards