Hello wonderful Servicenow gurus.
I hope my message finds you well.
We're using, in my org, two accounts within SN. One regular account and one admin account for specific tasks. However we'd like to, if possible, use the regular account on the regular basis days and have a button (like "Elevate role") to give us access to our admin roles.
Basically, instead of having "Elevate role" for security_admin like in the PDI, we'd like to have "Elevate role" but for admin.
Thanks for your help
Hi @AhuelieW ,
if you have managed to make the role as elevated role
clear the cache and do cache.do and log out and log back in once
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
Hi @AhuelieW
It's not recommended to update the OOB roles
just to let you know how to achieve this I'm adding sreenshots
1. go to roles
find admin role and update Elevated privilege as true
2. it might throw an security prevents update this field (there might be an field level acl on on role table)
if it throws the error
find the below acl and deactivate it and go to the roles and check the elevated privilege checkbox
you should be able to make admin role as elevated role
but again just do this exercise just in PDI. It's not recommended to update baseline roles
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
Hi @Chaitanya ILCR, thanks for helping me.
However, following your instructions didn't really help. What I want is having the admin role (or whatever role i create) available when you hit "Elevate role". So instead of having security_admin (in the PDI) i'd want to have admin or the new role i created here.
Hi @AhuelieW ,
if you have managed to make the role as elevated role
clear the cache and do cache.do and log out and log back in once
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
