This email is misleading that was sent to Patricia Benjamin who just submitted this request

AlluP
Tera Contributor

yesterday - last edited yesterday

"This email is misleading that was sent to requestor who just submitted the request - RITM*****

The request has not been approved and it is not sent to the Fulfillment Group. "

I have attached the workflow below. Workflow is not working fine so it's misleading and also attached the context of mail which is sent to requestor as part of workflow.

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AlluP
Tera Contributor

yesterday - last edited yesterday

.

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Dr Atul G- LNG
Tera Patron
Tera Patron

yesterday

Hi @AlluP 

 

You need to see what are the trigger conditions for this email, as if condition matches email will trigger.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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nayanmule
Tera Guru

17 hours ago

@AlluP  , check if there's any notification that is been sent out as part of the workflow or not.

If yes, remove the notification and adjust the workflow according to that.

 

If my response was helpful, kindlt mark it as helpful and accept the solution.

 

Regards,

Nayan

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