Unhandled exception occurred after configure Windows connector when display language is Japanese

Krishna Chait12
ServiceNow Employee
ServiceNow Employee

‎10-17-2023 02:54 AM

Unhandled exception is occurred after clicking on objects when Windows Display Language is Japanese.
This issue is not occurred when Windows Display Language is English.
Also this issue is occurred even after upgrade the following plugins to the latest.
 
RPA Hub (Id:sn_rpa_fdn) 3.0.9
RPA Plugin Bundle (Id:sn_rpa_plugins) 3.0.2
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Alphonsa
ServiceNow Employee
ServiceNow Employee

‎10-17-2023 03:30 AM - edited ‎10-17-2023 04:29 AM

Hi @Krishna Chait12

Could you please upgrade your plugins to 5.1.x and higher versions of RPA Hub and Plugin Bundle.

 If not upgrading to latest version please find the workaround below

Workaround:

On a Windows machine, navigate to Region settings, and in the Regional format section, select 'English (United States) and relaunch the studio.

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