Update field while Standard Change is created in flow

AidanO
Tera Contributor

‎08-14-2025 07:33 AM - edited ‎08-14-2025 07:35 AM

Currently, we cannot find an option to update the fields of a Standard Change request in the workflow action 'Create Change Request'. 

 

The Standard Change workflow includes an approval stage which queries the assigned_to users manager, however, we cannot find a way to populate the assigned_to field before the Standard Change template is created (in new flow) and the CHG's workflow skips the manager approval since no user is assigned to the CHG.

 

The assignment field is mandatory, but without being able to set the assigned_to field before creation, the workflow has no way of assigning approval. Is there anyway to update the standard change record as it is being created within the flow? (preferably without editing the Standard CHG Template itself)

 

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AidanO
Tera Contributor

‎08-28-2025 09:57 AM

After reviewing with a ServiceNow Rep, this is achieved through a custom flow action. Inputs and outputs are listed in the code... Our team was able to configure this successfully. The script below is a generalized action script and can be configured to any group. 

 

We needed this since you cannot assign a user to a standard CHG while creation in flow designer(unlike a normal CHG creation) - which would throw the standard CHGs approval flow out of whack. In this script, the user is assigned during creation. We linked this assignment to the flows previous Task - our flow waits until this task is assigned before the custom action is ran, and Std-CHG is created.

 

(function execute(inputs, outputs) {
    // Get the info we need from your flow
    var templateSysId = inputs.template_sys_id; 
    var assignedToUser = inputs.assigned_to_user; 
    var requestItemSysId = inputs.ritm_sys_id; 
    
    // Grab the template data
    var templateGR = new GlideRecord('std_change_producer_version');
    if (templateGR.get(templateSysId)) {
        
        // Create the new Change Request
        var changeGR = new GlideRecord('change_request');
        changeGR.initialize();
        
        // Copy over all the template stuff
        changeGR.setValue('type', 'standard');
        changeGR.setValue('std_change_producer_version', templateSysId);
        changeGR.setValue('short_description', templateGR.getValue('short_description'));
        changeGR.setValue('description', templateGR.getValue('description'));
        changeGR.setValue('category', templateGR.getValue('category'));
        changeGR.setValue('subcategory', templateGR.getValue('subcategory'));
        changeGR.setValue('priority', templateGR.getValue('priority'));
        changeGR.setValue('risk', templateGR.getValue('risk'));
        changeGR.setValue('impact', templateGR.getValue('impact'));
        
        //Assign the user BEFORE we create the record!
        changeGR.setValue('assigned_to', assignedToUser);
        
        // Link it back to your original request
        changeGR.setValue('requested_by_task', requestItemSysId);
        
        // Get the requesting user from the RITM
        var ritmGR = new GlideRecord('sc_req_item');
        if (ritmGR.get(requestItemSysId)) {
            changeGR.setValue('requested_by', ritmGR.getValue('requested_for'));
        }
        
        // Now create the record with everything set up properly
        var changeSysId = changeGR.insert();
        
        // Send back the info your flow needs
        outputs.change_request_sys_id = changeSysId;
        outputs.change_request_number = changeGR.getDisplayValue('number');
        outputs.success = true;
        
    } else {
        gs.error('Oops! Could not find that template: ' + templateSysId);
        outputs.success = false;
        outputs.error_message = 'Template not found';
    }
    
})(inputs, outputs);

 

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