Starter Guide for Workflow Data Fabric

[Gopika m renish]

Welcome to Workflow Data Fabric

Workflow Data Fabric ushers in a new era of productivity and efficiency by providing a unified foundation to address fragmented enterprise data. As organizations move from task-based automation to intelligent AI Agents that execute complex business processes, it ensures these agents can adapt to business goals, derive insights, and automate operations effortlessly.

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Zero Copy (SQL) Zero Copy (ERP) Integration Hub Stream Connect MCP Data Catalog External Content Connectors RPA Hub Automation Center Boomi API Management

Zero Copy Connector for SQL Access external data directly from the ServiceNow AI Platform — without copying anything to the instance. Access external data without the complexity of ETL processes Real-time, consistent data access with reduced latency and improved performance Maintain data accuracy by avoiding replication errors Minimize security risks — no data copied or stored in multiple locations ▶  ZCC-SQL in 1 minute COMMUNITY Unlock real-time enterprise data without the risk Is Your Data Holding Back Your AI? Meet Zero Copy Connectors TRAINING Zero Copy Connectors Basics DOCUMENTATION Zero Copy Connector for SQL →

Key Features No ETL required — access external data directly Real-time data access with reduced latency Minimized security risk — no data copied across systems Data accuracy — no replication errors Reduced storage consumption Improved performance for large datasets

Zero Copy Connector for ERP The platform for ERP data in ServiceNow — a unified data model for extracting, reading, and writing back to SAP and Oracle systems. Extract relevant data and store in remote tables or extraction tables via a unified data model Update the ERP system directly from ServiceNow using BAPI and OData — bidirectional data flows without custom middleware SAP ECC and SAP S/4HANA primary connectors, with SAP IDoc support and OData V2 API access for SAP SuccessFactors Auto-discover connected ERP system information for Model Manager, reducing manual configuration Note: This application was previously named ERP Data Hub and ERP Canvas. ▶  ZCC-ERP in 1 minute COMMUNITY Zero Copy Connector for ERP — Quick Start Guide TRAINING Introduction to ZCC for ERP Data Products and Process Extensions Zero Copy Connector for ERP Fundamentals Use Case: ERP Data Product for Quote to Cash DOCUMENTATION Zero Copy Connector for ERP →

Key Features SAP ECC and S/4HANA connectors (primary) SAP IDoc support OData V2 API access (SAP SuccessFactors) ETags support for OData BAPI-based ERP write-back Auto-discovery for Model Manager Remote and extraction tables Unified ERP data model

Integration Hub Build reusable integrations with third-party systems using configurable Spokes — no scripting required. Build reusable integrations with third-party systems across the Now Platform Call external systems via APIs, MID Server scripts, and protocols like REST, SOAP, and PowerShell Execute third-party APIs within flows using configurable Spokes Create and package custom integrations into reusable actions for Flow Designer COMMUNITY Creator Tool Box How to migrate from scripted integration to Integration Hub Spokes and how to build them TRAINING Flow Designer Fundamentals Integration Hub Introduction Integration Hub Fundamentals Integration Hub: Use store spokes Integration Hub: Create new spokes DOCUMENTATION Integration Hub →

Key Features Out of the box spokes Packaged Integration Solutions Spoke Generator Flow Templates AI Agents for Integration Hub Remote Tables Custom Spokes Connections Dashboard REST API Trigger

Stream Connect Real-time event streaming from Apache Kafka into ServiceNow. Connect your Apache Kafka environment to your ServiceNow instance Apache Kafka provides a unified way to exchange data across multiple systems Configure custom scripts for data consumption from Kafka topics COMMUNITY Basic Setup  ·  Stream Connect Recording TRAINING Welcome to Stream Connect DOCUMENTATION Stream Connect →

Key Features Publish and process Kafka events at scale Seamless integration of Kafka events Robust Transform Engine for data import Performance monitoring

MCP (Model Context Protocol) Discover, connect, and govern MCP Servers across the ServiceNow AI Platform. ServiceNow MCP Registry A private registry where LLMs, AI agents, and teams discover and connect to approved MCP Servers — governed at every step via AI Control Tower Unifies three server types into a single trusted catalog: servers built by business units, customer servers published via MCP Server Console or discovered through CMDB, and third-party certified servers Pre-requests approvals for all servers through AI Control Tower, eliminating per-run approval overhead Universal MCP Client Securely connect to MCP Servers across the ServiceNow AI Platform with built-in security, governance, and always-current MCP spec compliance Checks the MCP Registry for approved servers before execution; AI Gateway enforces policies at runtime for consistent auditability Reusable UX components for connecting, managing, and discovering MCP Servers — onboard once, no duplicate setup across teams Natively embedded in AI Data Explorer, Flow Designer, and Agentic Playbooks, with REST access for applications like Build Agent DOCUMENTATION MCP Registry →

Key Features MCP Registry Governed Server Catalog with version tracking and access controls Discovery APIs for programmatic server lookup Enterprise Security with role-based permissions Full MCP Ecosystem compatibility with open spec MCP Client AI Control Tower governance Runtime enforcement via AI Gateway Single onboarding with auto-setup Platform-wide availability Always current MCP spec compliance

Data Catalog Knowledge-graph powered catalog that adds context and meaning to enterprise data. Turn raw data into insights with context and meaning Find and understand data faster through intelligent search, discovery, and lineage Break down silos with a centralized business glossary and metadata management Empower self-service analytics without relying on IT COMMUNITY Catalog and Cocktails podcast  ·  Data Prose blog TRAINING data.world University DOCUMENTATION Data Catalog → Refer to KB2445501 for requesting a data.world Data Catalog system

Key Features AI-ready Data: Knowledge graph with business context Lineage Graph: Data flow visualization Centralized metadata repository Search and discovery: Context-aware with filters Business glossary

External Content Connectors Unified search across internal and external content with source-level permissions. Unify content across systems — seamless search experience in one place Strengthen security and control — preserve source-level permissions Boost productivity and search accuracy — eliminate silos, keep content current COMMUNITY External Search Connectors  ·  Walk-through TRAINING Introduction to AI Search and External Content Connectors DOCUMENTATION External Content Connectors →

Key Features Scalable and user-friendly Unified search Robust security Customizable crawls Performance insights

RPA Hub Automate apps without APIs using attended and unattended robots. Integrate with applications lacking APIs — deploy, manage, and monitor automations Works with Integration Hub as a comprehensive integration and automation solution Centralized orchestration for deploying, monitoring, and ensuring compliance of all robots COMMUNITY Getting started with RPA Hub  ·  RPA Enablement Support TRAINING RPA Introduction  ·  Deploy and manage robots DOCUMENTATION RPA Hub →

Key Features Attended / Unattended Automation Centralized Orchestration No-Code, Low-Code Design Studio 1300+ components and connectors Queue Management Bot Generation: text to bot Embedded Task Automation Robot Pool Robot Calendar

Automation Center Manage your multivendor automation landscape from one place. Integrate third-party automation for greater business impact Simplify automation lifecycle management in one place Monitor activity, performance, and benchmarks for business goals Maximize uptime and prevent failures by managing RPA jobs in CMDB COMMUNITY Getting Started with Automation Center TRAINING Automation Center Overview  ·  Value of Automation Center DOCUMENTATION Automation Center →

Key Features Unified workspace across multiple vendors Overview dashboard for KPIs and pipeline Executions Dashboard for job monitoring Value Dashboard for business goals

Boomi API Management Plan, manage, secure, and monitor APIs across your enterprise. Manage, secure, and monitor APIs across any application including ServiceNow to drive workflows and Agentic AI Unified governance and visibility for seamless API control and discovery Federated API governance over existing gateways ACTIVATION STEPS 1. Search Boomi API Management in the ServiceNow Store 2. Click Get to install the setup application 3. Launch Boomi API Management Guided Setup to request provisioning DOCUMENTATION Boomi API Management → Activation and technical support: servicenow@boomi.com

Key Features Self-service API discovery and onboarding Enterprise-grade security with rate limiting Streamlined API packaging and auto documentation Real-time dashboards for performance and usage

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