Gopika m renish
ServiceNow Employee
ServiceNow Employee

Welcome to ServiceNow®'s Workflow Data Fabric

 

Workflow Data Fabric ushers in a new era of productivity and efficiency by providing a unified foundation to address fragmented enterprise data. As organizations move from task-based automation to intelligent AI Agents that execute complex business processes, it ensures these agents can adapt to business goals, derive insights, and automate operations effortlessly. 

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Document Overview

Here’s an overview of the topics we’ll cover in the guide:

 

  • Subscription Coverage : Understand which products and capabilities are included with Standard v2 and Professional v2 subscriptions.

  • Product Details & Resources : Key features of each product, along with links to documentation and training resources for easy adoption.

 

What you get with Workflow Data Fabric

 

Capabilities WDF Standard v2 WDF Professional v2
Integration Hub Enterprise, Protocols, Spokes
Orchestration
Zero Copy Connectors
External Content Connectors
API Access Volume
Stream Connect for Apache Kafka  
RPA Hub, Attended Bots, Unattended Bots
AI Agents for Integration Hub
Automation Center
Zero Copy Connectors for ERP  
Data Catalog  
Fabric Credits 2M
(2M / pack)
8M
(2M / pack)

 

 

 

Integration Hub

How can Integration Hub  Help you?

 

  • ServiceNow® Integration Hub enables you to build reusable integrations with third-party systems and execute them across the Now Platform.

 

  • You can call external systems via APIs, run scripts on the MID Server, and activate protocols like REST, SOAP, and PowerShell.

 

  • Integration Hub allows you to execute third-party APIs within flows when specific events occur, using easily configurable 'Spokes' that require no scripting.

 

  • Developers can quickly create and package custom integrations into reusable actions for Flow Designer.

Community Blogs

Training Resources

Documentation

To familiarize yourself with the complete spectrum of Integration Hub features and the latest enhancements, click Here

 

Key Features

 

  • Out of the box spokes
  • Packaged Integration Solutions
  • Spoke Generator
  • Flow Templates
  • AI Agents for Integration Hub
  • Remote Tables
  • Custom Spokes
  • Connections Dashboard
  • Rest API Trigger

 

 

 

 

 

 

 

 

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RPA Hub

How can RPA Hub Help You?

 

  • The ServiceNow® RPA Hub empowers you to integrate the platform with applications lacking APIs, offering deployment, management, and monitoring of both attended and unattended automations.

 

  • Together with Integration Hub, it forms part of the WDF, providing a comprehensive integration and automation solution for ServiceNow.

 

  • This centralized orchestration application facilitates deploying, monitoring, managing, measuring, and ensuring compliance of all robots across your enterprise, putting you in control of your automation processes.

Community Blogs


Training Resources

 

Documentation

To familiarize yourself with the complete spectrum of RPA Hub features and the latest enhancements, click Here

 

Key Features

 

  • Attended / Unattended Automation
  • Centralized Orchestration (RPA Hub)
  • No-Code, Low-Code Design Studio
  • 1300+ components and connectors
  • Queue Management
  • Bot Generation: text to bot capability
  • Embedded Task Automation
  • Robot Pool
  • Support for External Credential vault
  • Robot Calender

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External Content Connectors

How can External Content Connectors Help You?

 

  • Unify content across systems to give users a seamless search experience with access to both internal and external data all in one place.

 

  • Strengthen security and control by preserving source-level permissions and offering flexible tools to manage what gets indexed and who can see it.

 

 

  • Boost productivity and search accuracy by eliminating silos, keeping content up to date, and making critical information easier to find.

 

Community Blogs

Training Resources

Introduction to Ai Search and External Content Connectors

 

Documentation

To familiarize yourself with the complete spectrum of External Content Connector features and the latest enhancements, click Here

Key Features

 

  • Scalable and user-friendly
  • Unified search
  • Robust security
  • Customizable crawls
  • Performance insights

 

 

 

 

 

 

 

 

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Stream Connect

How can Stream Connect Help You?

 

  • Connect your Apache Kafka environment to your ServiceNow instance with Stream Connect for Apache Kafka.

 

  • Apache Kafka is a distributed event-streaming platform that provides a unified way to exchange data across multiple systems

 

  • Configure custom scripts for data consumption from Kafka topics.

 

Community Blogs

 

Training Resources

 

Documentation

To familiarize yourself with the complete spectrum of Stream Connect features and the latest enhancements, click Here to begin

 

Key Features

 

  • Publish and process Kafka events at scale
  • Seamlessly integrate Kafka events 
  • Import and process data using the Robust Transform Engine
  • Monitor performance 

 

 

 

 

 

 

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Zero Copy

How can Zero Copy Connectors Help You?

 

  • Securely connect to external data sources and use the information directly in your ServiceNow instance, without ever creating duplicates.

 

  • Access the most up-to-date data in real time, so you can act quickly and confidently without delays.

 

  • Eliminate the need for local storage, which reduces complexity and lowers both cost and risk.

 

  • Rely on simple management, with admins creating and controlling the connections so you can focus on using the data.

 

Community Blogs

 

Training Resources

Is your Data Holding you back? : Youtube

 

Documentation

To familiarize yourself with the complete spectrum of Zero Copy Connector features and the latest enhancements, click Here

 

Key Features

 

  • Live data access

  • Read-only architecture: Data Fabric tables let you view and interact with data but not change it

  • Broad connector support: Works with sources like Snowflake, Databricks, Oracle, Redshift, SAP, and more

  • Governed security: Enforces ServiceNow ACLs with role- and group-based access

 

 

 

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Automation Center

How can Automation Center Help You?

 

  • Boost your multivendor automation value by integrating third-party automation for greater business impact.

 

  • Simplify your automation lifecycle management by consolidating and managing opportunities in one place.

 

  • Monitor your hyper automation landscape by overseeing activity, performance, and benchmarks for business goals.

 

  • Maximize your uptime and prevent failures by monitoring and managing RPA jobs in CMDB.

 

Community Blogs

Getting Started with Automation Center

 

Training Resources

 

Documentation

To familiarize yourself with the complete spectrum of Automation Center features and the latest enhancements, click Here

 

Key Features

 

  • Unified workspace for managing the entire automation life cycle across multiple vendors
  • Overview dashboard summarizing performance and KPIs of active automations and pipeline
  • Executions Dashboard for monitoring RPA job executions, incidents, and changes, with proactive change management
  • Value Dashboard to track business goals and automation benefits

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Data Catalog

How can Data Catalog Help You? 

 

  • Turn raw data into insights with its knowledge-graph powered catalog that adds context and meaning.

 

  • Help you find and understand data faster through intelligent search, discovery, and lineage.

 

  • Break down silos with a centralized business glossary and metadata management, so everyone speaks the same language.

 

  • Empower self-service analytics so business users can explore and use data without relying on IT.

 

Community Blogs

 

Training Resources

data.world University

 

Documentation

To familiarize yourself with the complete spectrum of Stream Connect features and the latest enhancements, click Here to begin

 

Refer to KB2445501 for instructions on

 requesting a data.world's Data Catalog system

 

 

 

Key Features

 

  • AI-ready Data: Knowledge graph connects enterprise data with business context
  • Lineage Graph: Graph-based visualization shows data flow and business relationships.
  • Centralized metadata repository

  • Search & discovery: Context-aware search with filters and recommendations 

  • Business glossary

 

 

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