What is OLA?

[Ankur Bawiskar]

@gupta-am 

you can easily get answer to this on docs rather than checking in community.

Did you explore that part?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[glideFather]

@gupta-am please copy your title to google and press enter. It will be faster next time…

OLA (operational level agreement) is a contractual obligations for an internal staff to cooperate in order to met the SLA

[Dr Atul - LNG]

Hi @gupta-am 

https://youtu.be/HPbYeDRjEzo

https://www.servicenow.com/community/itsm-forum/difference-between-sla-and-ola/td-p/823570