I have a requirement to implement a three-level approval process in my catalog item: the first level is the manager, followed by two approval groups. However, I'm encountering an issue during the second level of approval. When the second-level approv...
Hi Community,We’re facing an issue with a catalog item that is intended to remove groups from users. The logic is based on excluding groups from removal if their parent group matches a specific condition.For most groups, the process works as expected...
Hello. I have a report that shows a Reference field called Linked RITM (see attached). If there is no value in this field it displays as (empty) on the report. Is there any way to get this to display as blank instead of (empty)?
Let me give you a brief overview of what I’ve done so far, so you can help me identify where I might be going wrong. I created a PDI, and later, my team provided me with a Windows server where I also received login access using my credentials. I used...
Hi Everyone.We are migrating Decison Trees from EasyVista Sellfhelp in ServiceNowMain idea -> Articles in KB articles, Decisions in Virtual Agent.In EV Trees and articles are nested in a Many to Many net.Trees linked to Trees, Articles linked to Tree...
Hi Experts, I have one Question which is related to automation. For the Server Side we have the Automation tool is there like workflow , flow designer and scheduled Job. I need to know do we have automation runner for Client Side. Like ATF but it sho...
Hi Team Open an existing record doesn't seem to work as expected in Service Operation workspace even though I am providing document id from previous step. It's unable to open it and is there a way or setting to render all tabs like "Details" and "Rel...
Hi Team When I am trying to automate SOW->knowledge module via ATF in first step where we open form after selecting application service as service operation workspace. I am getting below error: Kindly tell me how to proceed with the automation using ...
Please, redirect my question if the "Select Location" is not the right one for below question. Thank you! Do you know how we can trigger a pop-up window when an end-user enters our portal, so that we can ask the end-user to take a survey? the survey ...
The "Run Performance Test" UI action visible for Washington DC release but it is missing in Yokohama Release. Is there any specific configuration to show that UI action in Yokohama Release?
The "Run Performance Test" UI action visible for Washington DC release but it is missing in Yokohama Release. Is there any specific configuration to show that UI action in Yokohama Release?
Hello Developers,I am trying to integrate ServiceNow to greenhouse.Objective- to sync the user weekly ServiceNow to greenhouse and same retrieveIssue - I have configured the things as per Greenhouse document and when I tested for get it is showing Ht...
Dear Community,i was able to install RPA Desktop Design studio successfully on host machine however while connecting ServiceNow instance with it its not showing login window, its just blank screen after clicking on "connect" button. PF attached snaps...
Hello ServiceNow Professionals,I am looking forward to develop Usecase and POC.I need your Thoughts and Ideas, Suggestions, Risk Analysis.Use Case: Automated ELT Reporting Application for IT Cloud Managed ServiceOverview:The application is designed t...
Flows with Timers – How to Skip/Trigger a Wait Timer Action in ServiceNow Flow (For Testing)Last Updated: April 8, 2025When testing flows that include wait timers, it's often necessary to bypass the wait condition to continue flow execution. This gu...
