What is OLA?

gupta-am · ‎06-29-2025

Ankur Bawiskar · ‎06-29-2025

you can easily get answer to this on docs rather than checking in community.

Did you explore that part?

If my response helped please mark it correct and close the thread so that it benefits future readers.

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

GlideFather · ‎06-29-2025

@gupta-am please copy your title to google and press enter. It will be faster next time…

OLA (operational level agreement) is a contractual obligations for an internal staff to cooperate in order to met the SLA

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Dr Atul G- LNG · ‎06-30-2025

Hi @gupta-am

https://youtu.be/HPbYeDRjEzo

https://www.servicenow.com/community/itsm-forum/difference-between-sla-and-ola/td-p/823570

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