nikipatel
ServiceNow Employee
Leverage Workforce Optimization for ITSM to schedule the right work to the right person with the right skills, reskill the team to meet work item demands of today, and optimize team operations to maximize productivity. Workforce Optimization for ITSM is the one-stop shop for any IT manager that wants to increase Customer Satisfaction and Employee Satisfaction KPIs. Take a look with this feature overview video!
2 Comments
Uncle Rob
Kilo Patron

Is this completely new to Tokyo?

Chris Shakespea
ServiceNow Employee

WFO has been in ITSM Enterprise license since San Diego (would have to check Rome). It has been enhanced though in Tokyo with more to come