Hello, I have created a declarative action of list type labeled "New". I have defined the standard payload. I have also done the event mapping with the list page. It is working correctly and opening up a new tab to create a new record. However, I nee...
The Learning Core plugin allows you to create a library of content from your KBs, etc. I saw somewhere in the documentation, but can't find it now, that organizations can tie the Learning plugin/module to the courses in ServiceNow University so it ge...
Hello ServiceNow Community, I was unable to find a forum specific for Resource Management workspace. Resource management seems to fit with optimizing the workforce. Can you help me understand what role is needed to sort my assignments in the Resou...
Hi All, I’m trying to unpublish a schedule, but even after unpublishing, the status isn't changing to 'Draft' and is still showing as 'Published.'The scheduled start date is 2024-09-01, and the end date is 2024-09-05. Thanks.Sachintha.
Hello, community! I am analyzing the Coaching feature on the platform.I noticed that it is included in the ITSM Workforce Optimization module. Does anyone know if it's possible to purchase the coaching license separately from the WFO? Also, If anyone...
Hi all, our customer uses Workforce Optimization for CSM for shift planning and scheduling and assigning work items (change tasks, catalog tasks, ...) to the agents. Actually the agents doesn't use the Workspace and should work in the backend (if pos...
I have created a ui action that needs to show a modal with an html field on it and then to save the value into a specific field.If I use the code below, the modal doesn't pop up the modal. It does nothing. If I use other types it works fine. It is on...
How to hide the list (marked) for a specific user role or specific group in HR agent Workspace? list applicabilities didm't work.
HI ALL,Use case is: Agents have a service channel most capacity is assignment rule. 7 is the default capacity in the service channel.Case table targeted on create.Reject is on in the inbox for workspace.Cases are created on off hours. All Agents a...
Hi,User raised an incident stating that "Associate Record" button is not visible from Walk up experience with Type - "walk -up" but for other type like "Microsoft Team chat" user is able to see the button.Roles checked for user:sn_walkup.walkup_techn...
Hi, I get a message "install all dependent applications before installing application" when I try to install "Workplace Service Delivery Professional" on my personal dev instance. I need to procure "sn_ex_online_spoke" from the store - but I am not a...
Hello, I have a requirement to add a custom field from the sn_gf_goal table to the list of columns that I can add to the list view in the strategic planning workspace.Please let me know if its possible to get this custom field to show up as a selecta...
I have created a custom workspace and trying to access it with user having itil role but its getting some ACL issues then I added role in workspace settings. Now its showing some other error 'Can't display this list' as stated below if someone have a...
Hi,I have an upcoming interview on the Workforce Optimization. If anyone has extensive experience working with it, I’d really appreciate any case study.Your help would be greatly appreciated!Thanks in advance!
Hi all, Looking for some advice on handling manual case closure and playbook termination. ScenarioCurrently we have a custom case which has an associated playbook that triggers on creation. The playbook when completed successfully closes out the case...
