I have created a ui action that needs to show a modal with an html field on it and then to save the value into a specific field.If I use the code below, the modal doesn't pop up the modal. It does nothing. If I use other types it works fine. It is on...
How to hide the list (marked) for a specific user role or specific group in HR agent Workspace? list applicabilities didm't work.
HI ALL,Use case is: Agents have a service channel most capacity is assignment rule. 7 is the default capacity in the service channel.Case table targeted on create.Reject is on in the inbox for workspace.Cases are created on off hours. All Agents a...
Hi,User raised an incident stating that "Associate Record" button is not visible from Walk up experience with Type - "walk -up" but for other type like "Microsoft Team chat" user is able to see the button.Roles checked for user:sn_walkup.walkup_techn...
Hi, I get a message "install all dependent applications before installing application" when I try to install "Workplace Service Delivery Professional" on my personal dev instance. I need to procure "sn_ex_online_spoke" from the store - but I am not a...
Hello, I have a requirement to add a custom field from the sn_gf_goal table to the list of columns that I can add to the list view in the strategic planning workspace.Please let me know if its possible to get this custom field to show up as a selecta...
Hi All, I’m trying to unpublish a schedule, but even after unpublishing, the status isn't changing to 'Draft' and is still showing as 'Published.'The scheduled start date is 2024-09-01, and the end date is 2024-09-05. Thanks.Sachintha.
I have created a custom workspace and trying to access it with user having itil role but its getting some ACL issues then I added role in workspace settings. Now its showing some other error 'Can't display this list' as stated below if someone have a...
Hi,I have an upcoming interview on the Workforce Optimization. If anyone has extensive experience working with it, I’d really appreciate any case study.Your help would be greatly appreciated!Thanks in advance!
Hi all, Looking for some advice on handling manual case closure and playbook termination. ScenarioCurrently we have a custom case which has an associated playbook that triggers on creation. The playbook when completed successfully closes out the case...
By any change can we increase the number of actions in one flow to use more actions as i am working on very complex requirement.
Hi community, when you open the "Schedule" page in Manager Workspace it always starts with the Team Calendar with expanded groups. Our customer wants it to always start with those groups collapsed, which the logged in user manually collapsed the las...
Hey everybody, I'm currently struggling with an user story. When adding a new Work Shift in Team Calendar, our customer want's to sort the shift entries in the "Select Shift" dropdown in the "New Work" modal from a to z. Actually it seems to has no s...
Currently in the walk - up experience , we have only one Location configured. I want to add one more location to this experience which will be visible only to specific set of users. I was able to add the other location but I am facing issues in restr...
I am configuring Stepper component as a part of one of my requirement. As of today, whenever there is a state change for my record, the stepper is not displaying the correct state. Only after reloading the page, stepper is reflecting the correct sta...
