Advanced work assignment ensuring no one rep gets all capacity when signing in (front loading)

[ARIC WALKER]

HI ALL,

1. Use case is: 
2. Agents have a service channel most capacity is assignment rule. 
3.  7 is the default capacity in the service channel.
4. Case table targeted on create.
5. Reject is on in the inbox for workspace.
6. Cases are created on off hours.  All  Agents are all offline.  7 cases created at 1:00 AM. 
7. They will sign in at 9 ish in the morning.

Problem:

1. How do I avoid all the 7 cases going to one Agents inbox.  If they are the first one to signin in the morning.
   1. I see this behavior in my PDI.
2. Seems Like I need a inbox limit for period of time so that Agents signing in 10 minutes after the first agent will see cases in their inbox also.
3. If this behavior scales the same way how do I do this with a most capacity of 50 ?  Will the first agent get the 50?

I call this front loading to capacity of the first agent How do I avoid this ???

[Amoisan]

Did anyone find a solution for this one? I don't want to adjust the default capacity as that should be their max for the day I just need to be able to restrict how many are pushed at a single point in time so the first person online doesn't get swamped. 

[Michael255]

The capacity is how much work they can be assigned at once, not their daily capacity.

Over assigning the first people to log on, and punishing fast workers with limited capacity is problem with the way it is done on the platform.

It is a hard problem to solve.

I don't think there is an easy solution. I would love to hear one.

[SKum]

Did you find any solution for this ? having same issue