Not able to see "Associate Record" button on Walk up Experience for type "Walk up".

Neelavathi M
Tera Contributor

‎05-05-2025 09:35 PM

Hi,

User raised an incident stating that "Associate Record" button is not visible from Walk up experience with Type - "walk -up" but for other type like "Microsoft Team chat" user is able to see the button.

Roles checked for user:

sn_walkup.walkup_technician -- before user was having this role

 

After i gave below roles:
sn_walkup.walkup_manager

sn_walkup.walkup_admin

NeelavathiM_0-1746505845420.png

and checked Ui Action for "Associate Record" is OOB as i compared with PDI.
and no UI policy configured for hiding the "Associate Record" button.
Please let me know , what needs to be checked or which role is required for button visibility.



Appreciate your Response
Thanks


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mohdarbaz
Kilo Guru

‎05-05-2025 09:53 PM

Hi @Neelavathi M,

 

Ensure that UI Action condition should include the "walk-up" type as shown below:

current.type == 'walk-up' || current.type == 'Microsoft Team chat'  
 
Regards,
Mohd Arbaz.
 
 
 
 

 

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