Not able to see "Associate Record" button on Walk up Experience for type "Walk up".

[Neelavathi M]

Hi,

User raised an incident stating that "Associate Record" button is not visible from Walk up experience with Type - "walk -up" but for other type like "Microsoft Team chat" user is able to see the button.

Roles checked for user:

sn_walkup.walkup_technician -- before user was having this role

After i gave below roles:
sn_walkup.walkup_manager

sn_walkup.walkup_admin

and checked Ui Action for "Associate Record" is OOB as i compared with PDI.
and no UI policy configured for hiding the "Associate Record" button.
Please let me know , what needs to be checked or which role is required for button visibility.



Appreciate your Response
Thanks

[mohdarbaz]

Hi @Neelavathi M,

Ensure that UI Action condition should include the "walk-up" type as shown below:

current.type == 'walk-up' || current.type == 'Microsoft Team chat'  

Regards,

Mohd Arbaz.