Advanced work assignment ServiceNow

[Vigitha]

Hi Team,

I have this below doc for Advanced work assignment but I didn't get that doc ,need more info.

https://docs.servicenow.com/bundle/washingtondc-service-management-for-the-enterprise/page/product/p....

My Scenario is automatically assigned tickets to agent based on availability, location and time zone ,can any one help me how to configured and provide me any related screen shots.

Thanks & Regards,

Vigitha.

[Community Alums]

Hi @Vigitha ,

Please follow this doc: https://docs.servicenow.com/bundle/washingtondc-service-management-for-the-enterprise/page/product/s...

[Mark Manders]

Maybe go through all of the AWA methods, because it seems you need a combination of these, not just the time zone. There are separate articles about location and schedules as well.