Resolved! Can we increase number of action in flow designer
By any change can we increase the number of actions in one flow to use more actions as i am working on very complex requirement.
Forum Posts
Open Team Calender always with collapsed groups (in Manager Workspace - Schedule page)
Hi community, when you open the "Schedule" page in Manager Workspace it always starts with the Team Calendar with expanded groups. Our customer wants it to always start with those groups collapsed, which the logged in user manually collapsed the las...
Change Sort of Select Shift dropdown in Manager Workspace Team Calendar
Hey everybody, I'm currently struggling with an user story. When adding a new Work Shift in Team Calendar, our customer want's to sort the shift entries in the "Select Shift" dropdown in the "New Work" modal from a to z. Actually it seems to has no s...
I want to add a new location to walk - up experience which will be visible only to specific users
Currently in the walk - up experience , we have only one Location configured. I want to add one more location to this experience which will be visible only to specific set of users. I was able to add the other location but I am facing issues in restr...
Stepper Configuration In Custom Workspace
I am configuring Stepper component as a part of one of my requirement. As of today, whenever there is a state change for my record, the stepper is not displaying the correct state. Only after reloading the page, stepper is reflecting the correct sta...
VR IT remediation Workspace showing Record not found
After doing data clean up of VR items when opening the IT Remediation Workspace it shows the list with old data. Tried doing Cache.do. When clicked on the the record it shows Record not found.
Resolved! Configuring the caller card in service operational workspace
Hi, I want to configure the caller card in service operational workspace by default I can see caller name, channel and state. Now I need to add some more fields those are caller_id.manager, caller_id.phone_number in caller card.
WFO Use Case_does it extend beyond the product plugins?
Hello, I have a few questions around WFO (Worforce Optimization) 1. Is WFO a standalone global feature or is it dependent on some product/feature and very specific to Product plugins like HRSD, ITSM, CSM, FSM, etc. 2. Will WFO work for standard case ...
Not able to add agent to schedule in manager workspace
Hi All,I am trying to add an agent to a work shift in the schedule plan of the manager workspace, but the agent field does not get populated. Is there any particular way to add the agent?(FYI - assigned all the roles related to workspace, agents, sch...
Disable info message in wsd portal
Hello all, I would like to remove the message in wsd portal for desks since desks don't require approval, could you please let me if this can be done via a configuration or we would need to edit the widget or template? Thanks,Kavya
workspace without app engine studio
how can i create a workspace in studio(NOT IN APP ENGINE STUDIO)
User assignment rule on WSD does not work
Hello all, I have created a Neighborhood and added spaces to add and add a user assignment rule with a condition and executed the rule..but all the users irrespective of the rule and able to book the desk in the Neighborhood. Can you please let me kn...
AWA -Agent capacity in use calculation
Hi, In AWA How "capacity in use" for an agent is calculated ? Utilization condition : catalog task records which are wip, open , pending and assignment group A . here the agent will have work items based in below 1. work items assigned to agent bef...
Hi
how to hide something from list view in csm configurable workspace for a specific user in servicenow
Map studio indoor mapping shows diffrent number than in cad file
Hello all, We are working on wsd .Our issue is that we are seeing dffirent names in cad file vs map configuration. For eg cad file shows as M-08. when we check in map configuration it shows different number. Please help. Thanks,Kavya
