I want to add a new location to walk - up experience which will be visible only to specific users

[shubhangigo]

Currently in the walk - up experience , we have only one Location configured. I want to add one more location to this experience which will be visible only to specific set of users. I was able to add the other location but I am facing issues in restricting the location to specific set of user.

[Ct111]

Try checking for the list of other users that you want to display the location

Just like below example is shown for guest users

LINK

I hope this helps.

[Rajesh Chopade1]

Hi @shubhangigo 

you can disable schedule an appointment for all by removing the appointment configuration from walk-up location queue record.

There are few points here:

1. Since walkup is used to facilitate end users in an org, so I dont think servicenow has OOB thought of restricting it for particular group of users.

2. You can restrict "appointment on behalf of" for a particular group.

3. Restricting on basis of group i not possible without customising the widgets (which will be a complex task to do).

4. Also, when an appointment is scheduled, an entry is made in wu_appointment table, you can write a before insert BR and abort the action for few roles/groups, but this will not be a good user experience.

Please mark the answer correct/helpful , if this helps.

Rajesh

[shubhangigo]

@Rajesh Chopade1  Can we add 2 walk up experience, hiding one from set of users 

[Rajesh Chopade1]

hi @shubhangigo 

Yes, you can add multiple locations in walk up experience and hide from other users.