Hi All,I am trying to add agent to a work shift in schedule plan of manager workspace, but the agent field does not get populated. is there any particular way to add the agent?(FYI - assigned all the roles related to workspace, agents, schedules, use...
Why is team capacity incorrect in Resource Allocation workbench? Shouldn't it be the sum of capacity of all rows underneath? We have tried running "update resource aggregates" and "Update resource capacity" at both user and group level and it does no...
Hi Experts! We have a bit complex Workflow set up, that sends Servers to maintenance mode, this is on an old version and we still don't have any plans to upgrade it. Currently, the PowerShell script executes on a single MID Server (As per the IP Addr...
Hi all,In the below image run script is becoming cancelled and workflow is end. In the run script, scripting also working fine that I was checked in background script. Can anyone please let me know reason for cancelling run script. Thanks in advance...
Hello all,I just have a simple question, maybe I'm naïve or too defensive in my way of working.I'm surprised not to find an indicator that SLA-time is running on my side.In my naïve and simple perception of things the first and most important tool is...
Hi all,I want to add catalog to my custom portal which I can see in my service portal. I don't want to redirect the users to the service portal.
Hi,The map view for 'Make a reservation' catalog item is not visible in the NowMobile application.How to configure it?Currently on the Washington patch1.Any help is appreciated.Thanks and Regards,Vasudev S V
Good afternoon, everyoneI'm new to servicenow, and I have a challenge to solve. Today every time the project manager makes a change to his cost plan, he needs to click on "Calculate Completion Estimates". The problem is that sometimes he forgets to c...
Hi Everyone,Is it possible to hide the new capability button in business portfolio tab of Enterprise Architect Workspace and how?
Hey,I have a team of 10 members and three different shifts.e.g.Morning: 7-15Middle: 8-16Evening: 9:17I created the on-call shifts so that I have one member assigned to each shift, but sometimes User1 is assigned to Morning AND Middle. How can I set i...
Hi, currently im trying to build up a shift planner but I run into two problems.1. In the properties an user can only have one shift but with a schedule they get all the shifts in it. So do I have to do a schedule for every shift?2. Is there a way wh...
We are using a CSM , ITSM and WFO in the domain separated environment but the problem is the data for the KPIs is not visible in any other domain then global domain. How we can have those global indicators to be visible for every domain, or atleast t...
Installed WFO in PDI as well as sub-prod instance but in both the instances don't have the WFO data collection job. Does anyone faced the same issue ?
We have configured the WFO for CSM in our instance and defined the KPI Groups and KPIs also but data is showing N/A always for all the KPIs. Is there any other steps we are missing her or any configuration changes we need to make here.. This is how ...
Hi team, We are not able to connect to our instance, which is ServiceNow . everyday i am raising instance continously, but from past two days onwards when i login into the developer website, it is displaying please request for new instance. like bell...
