Missing WFO data collection job

Urvershi Anand
Tera Contributor

Installed WFO in PDI as well as sub-prod instance but in both the instances don't have the WFO data collection job. Does anyone faced the same issue ?

 

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2 REPLIES 2

Srikar Prasad
ServiceNow Employee
ServiceNow Employee

 Hey @Urvershi Anand , can you give more details here? are you referring to demand forecasting data collection job, If so you need to install additional plugins

Hi Srikar,

 

I am now able to get the KPIs data in WFO Teams but that is just visible to Admin and when they switch to Global domain. For non-admin users don't see the KPIs actually. I tried to run the job as the user from the other domain (domain of the INTERNAL users) but that also didn't helped.