Time-Off Request swap the shift

[Neelp]

Hey,

currently if a Time-Off Request is approved, the shifts will automatically delete.

Im trying to figure out to create a workflow that will not delete the shifts of the agent and instead swaps the shift to another agent.

Can you help me creating that workflow please? 🙂

Thank you in advance!

[Srikar Prasad]

Hey @Neelp  are you referring to On-Call shifts or WFO shifts?

[Neelp]

Hey, im talking about WFO shifts.

[Srikar Prasad]

Hey, @Neelp , we dont have any Automatic way of swaping shifts after approval of timeoff. Where you not able to customize OOB timeoff request workflow?

[Rekha Raman]

And here's the documentation link that shows a sample customization of time-off request flows: Configure the due date logic for shift approval flows.