How to add agent to schedule in manager workspace?

[Chandru SP]

Hi All,

I am trying to add agent to a work shift in schedule plan of manager workspace, but the agent field does not get populated. is there any particular way to add the agent?
(FYI - assigned all the roles related to workspace, agents, schedules, users. Still the same)

[Srikar Prasad]

hi @Chandru SP , Please use the side bar to add agents to a shift.
1. open team calendar tab in schedule module

2. Select a schedule -> Select a shift -> add agents to that shift

[Chandru SP]

1. Can't find any schedules because it's in draft state, and it's in draft state because agents are not populating in the add agent field. My team and My team members are also empty. it i create team or team members it won't show up in the schedule module, its queried so that only the team i manage will show up there ( its not showing up even though I have set myself as manager to many groups). 

 

[Rekha Raman]

And here is the documentation link for that: Create a schedule plan.

[Srikar Prasad · Accepted solution]

Hey @Chandru SP  , Please follow the documentation and If you still not able to setup a schedule. Lets connect over email to talk more. Reachout to me at bakka.srikar@servicenow.com, thanks