Workplace Notifications Reference – Workplace Visitor Management

[Lalit Bhatt]

If you’re working with Workplace Visitor Management, it’s often useful to know which notifications exist, when they are triggered, and who receives them.

To make this easier, I’ve compiled and attached a reference list of out-of-the-box notifications for Workplace Visitor Management.

Important:

The notification names listed in the attachment may not exactly match the notification names in your ServiceNow instance.

For example, some notifications in your instance may include “PL” in the name, which indicates that ServiceNow Polaris branding has been applied.

While the names may vary, the business purpose, trigger conditions, and recipients remain the same.

What Each Notification Entry Includes:

Each notification in the attachment includes:

• Notification name

• Scenario in which it is triggered

• Whether it is active

• Target table

• Recipients

• Steps to reproduce / generate the notification

Why This Is Helpful:

This reference is especially useful when:

• Validating expected visitor communication behavior

• Troubleshooting “missing” notifications

• Auditing which communications are sent during the visitor lifecycle

• Deciding whether to customize, disable, or extend notifications

• Preparing for UAT or production go-live

It also reduces time spent searching through Notification [sysevent_email_action] records manually.

Note:

These lists reflect out-of-the-box notifications.
Your instance may differ if notifications have been:

• Customized

• Disabled

• Extended

• Modified as part of branding updates