Add Comments to selected items in catering request

gait7b
Tera Expert

Hi all, 

 

When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. 

By default, you see Request type, Item, Quantity, Capacity and Total cost.  I want to add Comments to this list. 

 

Is there any way to accomplish this? 

 

Thanks, Gerrit

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@gait7b 

are you talking about comments (journal field)?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, 

No it's not a journal field, just a string on the sn_wsd_case_service_item_request table.

 

@gait7b 

is that a record generated from record producer?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Indirecly yes, script fires script include WSDServiceUtils(). I don't think we need to look there, its somewhere in the SP widgets.