Add Comments to selected items in catering request
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 03:24 AM
Hi all,
When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user.
By default, you see Request type, Item, Quantity, Capacity and Total cost. I want to add Comments to this list.
Is there any way to accomplish this?
Thanks, Gerrit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 03:31 AM
are you talking about comments (journal field)?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 05:00 AM
Hi Ankur,
No it's not a journal field, just a string on the sn_wsd_case_service_item_request table.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 05:11 AM
is that a record generated from record producer?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 06:27 AM
Indirecly yes, script fires script include WSDServiceUtils(). I don't think we need to look there, its somewhere in the SP widgets.
