What's Available in Space Planning

Over the last two releases, we've rebuilt how Workplace Managers/ Space Planners plan and manage space, moving from scattered platform tables into one visual, map-first experience purpose-built for th...

Workplace Service Delivery - Map Printing

Facility teams need a streamlined map export workflow that delivers ready-to-use layouts without manual rework ensuring consistent, labeled, and print-optimized output across multiple floors. The Map ...

Workplace Service Delivery - What's new in the June 16th 2026 release (Q2)

This blog provides an overview into the new features and capabilities from the June 2026 Workplace Service Delivery (WSD) release. Please note this is a summary of the most notable items, not an exhau...

Introducing the New Workplace Admin Experience: Space Planning

Recap What's new: A dedicated admin interface in Workplace Central for managing spaces, neighborhoods, and user assignments — available in the Q1 2026 release. Who it's for: Workplace managers respons...

Visitor Management Redefined: A Deep Dive into the Latest Enhancements in Workplace Service Delivery

This blog is a deep dive into the Visitor Management enhancements introduced in the April 2026 Workplace Service Delivery (WSD) Store Apps release. Please note that this is a summary of the most notab...

Integrated Facility Management (IFM) Framework: Connect Workplace Cases to External FM Providers

How ServiceNow’s IFM Integration Framework automates case routing, work order creation, and bidirectional sync, eliminating the manual handoffs that slow facilities teams down. Facilities management r...

What's New in WSD's Reservation Management: Invitee Availability and Advanced Recurring Patterns

This blog is a deep dive into the reservation enhancements introduced in the March 2026 Workplace Service Delivery (WSD) Store Apps release. Please note that this is a summary of the most notable item...

JLL Launches Corrigo Integration Spoke for ServiceNow Workplace Service Delivery

JLL has launched the Corrigo Integration Spoke, delivering a pre-built, certified integration between ServiceNow Workplace Service Delivery (WSD) and JLL’s Corrigo Enterprise platform. This milestone ...

Workplace Service Delivery – What’s new in the March 12th Release (Q1)

This blog provides an overview into the new features and capabilities from the March 2026 Workplace Service Delivery (WSD) release. Please note this is a summary of the most notable items, not an exha...

Transform Lease Administration on ServiceNow

Lease administration is no longer a back-office function—it is a material driver of financial accuracy, portfolio agility, and executive confidence. ServiceNow Lease Administration, powered by LeaseCo...

Make Every Office Day Count with the Workplace Collaboration Agent

This blog is a deep dive into the new Workplace Service Delivery AI Agent: Workplace Collaboration Agent, released in January 2026. Persona: Employee Roles: sn_wsd_core.workplace_user Plugins: Workpla...

Imagine a world where your phone is your badge: SwiftConnect + ServiceNow

Digital transformation initiatives typically address software and workflows, but physical access systems often remain separate. Badge systems and building access usually operate outside the platforms ...

Workplace Reservations AI Agent: Built for the Hybrid Workplace

This blog is a deep dive into the new AI Agent for the November release of the Workplace Service Delivery Now Assist application. Persona: Employee Roles: sn_wsd_core.workplace_user Plugins: Workplace...

Workplace Advisor: AI-Powered Intelligence for Space Management

This blog is a deep dive into the new Agentic AI features for the December 2025 release of the Workplace Service Delivery (WSD) Store Apps. Plugins: Workplace Core, Workplace Central, Workplace Reserv...