Transform Lease Administration on ServiceNow

Lease administration is no longer a back-office function—it is a material driver of financial accuracy, portfolio agility, and executive confidence. ServiceNow Lease Administration, powered by LeaseCo...

Make Every Office Day Count with the Workplace Collaboration Agent

This blog is a deep dive into the new Workplace Service Delivery AI Agent: Workplace Collaboration Agent, released in January 2026. Persona: Employee Roles: sn_wsd_core.workplace_user Plugins: Workpla...

Imagine a world where your phone is your badge: SwiftConnect + ServiceNow

Digital transformation initiatives typically address software and workflows, but physical access systems often remain separate. Badge systems and building access usually operate outside the platforms ...

Workplace Reservations AI Agent: Built for the Hybrid Workplace

This blog is a deep dive into the new AI Agent for the November release of the Workplace Service Delivery Now Assist application. Persona: Employee Roles: sn_wsd_core.workplace_user Plugins: Workplace...

Workplace Advisor: AI-Powered Intelligence for Space Management

This blog is a deep dive into the new Agentic AI features for the December 2025 release of the Workplace Service Delivery (WSD) Store Apps. Plugins: Workplace Core, Workplace Central, Workplace Reserv...

Workplace Service Delivery - What's new in the December 11th Release

Workplace Service Delivery - What's new in the Dec'25 Release This blog is a deep dive into the new features for the December 2025 Workplace Service Delivery (WSD) Store Apps release. Please note that...

Unifying the Workplace Experience: ServiceNow WSD Announces Integration with Microsoft Places

Last month at Microsoft Ignite, Microsoft announced new enhancements to Microsoft Places—and we’re excited to share that ServiceNow Workplace Service Delivery (WSD) is partnering with Microsoft to del...

Workplace Service Delivery - AI Agents September 2025 Release

Workplace Service Delivery – AI Agents September Release This blog is a deep dive into the new Agentic AI features for the September 2025 release of the Workplace Service Delivery (WSD) Store Apps. AI...

Boosting Productivity and Space Efficiency Through Reservation Compliance

As organizations continue refining hybrid work policies, one key question arises: How can we ensure that our workplaces are being used productively and efficiently? A growing number of companies are t...

Workplace Service Delivery - What's new in the July 31st Release

Workplace Service Delivery - What's new in the July'25 Release This blog is a deep dive into the new features for the July 2025 Workplace Service Delivery (WSD) Store Apps release. Please note that th...

The 5 Conversational Virtual Agent Use Cases for Workplace Service Delivery

Room Setup Requests (Reservation Management) Forget portals to request or book the meeting rooms. VA asks the right questions and instantly logs a room requests How it works: Trigger: “I need a room s...

Empowering Workplace Service Delivery with Agentic AI

Real-World Use Cases from ServiceNow Yokohama Release As organizations strive to deliver seamless workplace experiences, ServiceNow’s Now Assist is redefining how AI can proactively support employees....

Workplace Service Delivery - Agentic AI May'25 Release

This blog is a deep dive into the new Agentic AI features for the May 2025 release of the Workplace Service Delivery (WSD) Store Apps. AI for Workplace Service Delivery – Help Manage Workplace Reserva...

Workplace Service Delivery - What’s new in the May' 25 release

Workplace Service Delivery - What's new in the May'25 Release This blog is a deep dive into the new features for the May 2025 release of the Workplace Service Delivery (WSD) Store Apps. Please note th...