Update OOB MVRS in visitor management

[mehtaaaksha]

Hello Experts,

I wanted to include the multiple new variables for mvrs "Add an external visitor"  in catalog item "Register a Guest" . Should i clone variable set or modify the OOB variable set to include new variables.

Please suggest the best practice to achieve the above.

@_raj_esh @Arvid @Ankur Bawiskar 

[Utpal Dutta]

Hi @mehtaaaksha ,

I don't think "Add an external visitor" is an OOB variable set. Also there is no OOB way to clone a variable set, even if you do insert & stay it will just create the variable set record not all the variables into that variable set.

I would suggest you check "Included in" related list to understand which all catalog item uses this variable set. If only "Register a Guest" is the catalog item which is using it then go ahead and add more variables into the variable set, else create a new variable set and add variables manually. Because if you modify the existing variable set then you have to make sure those extra variables are only visible to your catalog item for that you may need to write catalog item specific UI policy or CS or else there extra variables will start showing on every catalog item where this variable set in included.

I hope I was able to answer your query. If it helped then please mark my answer helpful & accept this solution.

Thanks,

Utpal

[_raj_esh]

Hi @mehtaaaksha 

From my experience, copy the "sc_cat_item_producer" Register a guest and make your changes. You can also copy the OOB MVRS and create new variables in it. 

The reason copy is best, we are using the OOB record producer, and whenever we have update for the Visitor management plugin, we also have issue with the description or some new variables which are included by ServiceNow. Always, better to copy the OOB and make your changes based on requirements.

Hope it helps.