ServiceNow Community

Establishing Vulnerability Response Calculator Rule for Credential scan host coming from Tenable

Hello Community! I am reaching out to get some assistance with establishing Vulnerability response calculator rule to calculate weighted average score from the severity of the identified credential host from Tenable to ServiceNow.I want to use this f...

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Journeys Page in Employee Center Question

Hello, I am currently learning about Journeys in HRSD Enterprise and am confused on one of the functionalities that I'm having trouble finding an answer to in the documentation. I see that the Journeys option in the More Menu of Employee Center only...

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List Collector field data to Related List, bi-directionally

ver. Yokahama So I created a List field in a custom app I'm building, it's a reference to another table. No big deal, it allows a user to select multiple items, it works as expected. After opening an item form for the table in question, I thought, "h...

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Resolved! Why is IT Service Management (ITSM) Implementation Simulator (Yokohama) so difficult to complete????

I've been doing this course on/off for over a month now! Only have 5 instances remaining and I just want to say "Thank You" to all you who have posted answers to get me through this course thus far. Still can't complete it because I'm stuck with the...

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Approve / Reject button ena in the service operation workspace but does not perform any action .

Hi All, Approve / Reject button ena in the service operation workspace but does not perform any action . We have the Esignature utils used in both UI actions. Its not popping up any dialog window in SOW like Authentication user and password.Please re...

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Field services product improvements

Hello ServiceNow community - I am looking to collaborate with product owners who work in field services teams, to understand how to even further improve the product roadmap to enable the digital workplace experience for all the end users?

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About asynchronous Rest API in application in flow designer

Hi All,actually i am trying to get the trigger as Asynchronous Rest API in applications type so its not appearing there and i already installed jira spokes and i have the required roles in addition to that i have integration_hub_admin also so can you...

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Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

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December 2025 Store Release Deep Dive Blog - HRSD

This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the December 2025 store release. Some of the features may have dependency on a family release. This will be called out in the feature section. Release b...

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Case and Knowledge Management
Employee Service Center
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption

NEW Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Join the ServiceNow Security Operations product team for a live, drop‑in forum dedicated to Unified Security Exposure Management (USEM) upgrade and migration. Br...

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Unified Security Exposure Management

Problem in approving requestes

Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...

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Help to create own instance to hands-on practice | AI Agents Essencials

I’ve enrolled in the AI Agents Essentials (2025 Q2 Store Release) course, but I don’t currently have a dedicated instance available for hands-on practice. I only have access to a dev instance, which has limited applications enabled.Could you please a...

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How queries are formatted when we do group by?

Hello friends, When I do the Group By against field Discovery Source against the CIs listing in cmdb_ci_hardware table, and then click on Open in new Tab, in new opened tab, CI listing is opened but with updated Query which has Class is one of (LIST ...

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Login issue after email update

Hi All,I recently updated my email id and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this issue? ...

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cad exam

Is integrated cam is necessary to write the exam or inbuilt cam from lapi is sufficient..I want to write exam online could you please also let me know the precautions i have to take...

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