ServiceNow Community

OIDC SSO - Auto provisionning - import table not created for userInfo

Hi ! I'm actually configuring a OIDC SSO for my customer : - the authentication is ok- the user account I'm using is correctly connected to Service Now I'm also configuring Autoprovisionning for my user, which is based on both ID Token and User info....

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iOS Mobile ServiceNow Agent app is slow, keyboard doesn't show, or doesn't accept keyboard entry

I downloaded the iOS ServiceNow Agent app. When I try to login on an instance (Zurich) that has the ITSM plugin installed, the login takes a long time (30-40 seconds) to be displayed. When I have the password filled with the iOS Password app, because...

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ServiceNow AI Agent Well-Architected Review - A Framework for Production-Ready Agentic Use Cases

A Reader's Guide to the ServiceNow AI Agent Well-Architected Review The Well-Architected Review for AI Agents is a 56-page document, and how you navigate it matters as much as what you take from it. This guide orients you before you dive in. Who it...

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CSM FSM workspace "assigned to me" UI action

I have a requirement to add a confirmation box in the CSM/FSM workspace after selecting multiple records from the list view, before performing any action.In the list view, we have an "Assigned to Me" UI action visible. When a user selects this confir...

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Adding fields to the Business Application table

Hello! I am the process lead for our Application Portfolio Management (APM) practice at my company. Core to this is our use of ServiceNow's Enterprise Architecture module. We have our entire application inventory (well...most of it in EA and we have...

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What are the core tables involved in Cloud Cost Management where I can find cost related data ?

What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?

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Tenable split detections

Do the split tenable detections using proof still work without port granularity turned on? See this article: Split Tenable detections based on the vulnerability instance to split vulnerable items. It isn't mandatory to select port granularity in orde...

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Vulnerability Response

What are the core tables involved in Cloud Cost Management ?

What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?

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Catalog Request For Manual CI

Using the service catalog and maintain items module to create a manual CI from service portal and after the request is created per class it should route to the specific manager. Example: if user selects windows class in the service portal, CI reques...

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Unable to register for Certified Implementation Specialist - Data Foundations exam

Hi All, I am CSA-ITSM certified and need to register for "Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))". When i am trying to register for the same, there is a button "Resume" comes up and when i am c...

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Custom workflow is not getting triggerred in Yokohama pdi.

Hello,In the service now documentation, it mentions that if there is no condition set to a workflow, it will be triggered upon create of a record on that table.In our upgraded client instance, the workflow works just fine.In my Yokohama PDI, the work...

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Generate Resolution Plan Agentic Workflow is not working OOB

Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...

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Creating Software Installation Records

Hello everyone, I’ve come across an interesting integration scenario and would like your input. We are receiving device details along with associated software installation data from a source system. Each device can have 100+ software installations. T...

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How is Trainee Rating calculated?

I have a list of Coaching Assessments that have a Trainee Rating with decimal point values like 8.71 instead of 10. They answered each question with a Met value of 1, so shouldn't the Trainee Rating be 10 or at least a whole number?

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Add button not working on SOW View

Hi, I have created an Add button in the Service Operations Workspace on the Change table for the Related Knowledge related list. When I click the Add button, the form opens as expected, and I am able to select the articles. However, after clicking Ad...

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