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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The Community Week Agenda Breakdown! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by laurentapia #BuildWith is BACK! Here's your first look #BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith... Read More Posted by jordancbaron Our first Community Week! Here's what you need to know! So... it's your first Community Week? Ours too! A Cele... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Understanding Time-Limited Roles in ServiceNow Giving permanent roles for short-term tasks increases security risk and leads to ro... Read More Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online November Speed Networking! (APAC-friendly time) Hosted by Anisa Chaudry 4 Nov, 2025 04:30 PM PST Event Details Online Live on ServiceNow: [APAC] Unlocking Agentic AI with Impact Accelerators Hosted by Lolita Honkpo 4 Nov–5 Nov, 2025 11:30 PM PST Event Details Online Mastering IT Investment Management Workshop Hosted by Mayleen Fitzcha 5 Nov, 2025 06:00 AM PST Event Details Online Northern Alberta SNUG and pre-SNUG Workshop Hosted by Brandie 5 Nov, 2025 07:00 AM PST Event Details Online Webinar Series: CRM for the AI Era - Episode 3 - Turn the last mile into a first visit fix Hosted by Maria Reyes 5 Nov–30 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Accelerate Prisma SASE Deployments with the Certified ServiceNow App Hosted by Lolita Honkpo 5 Nov, 2025 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Move my PA OOTB Dashboards with all changes from DEV to TEST

I want to move my PA OOTB Dashboards with all changes from DEV to TEST. My changes includes configurations to Indicators, Breakdowns, Filters,etc. My dashboard configurations are stored in update sets which I tried to move into TEST using Import/Expo...

  • Question

Why Work Note is Showing from User and Not Admin

As part of a script of a business rule, we are adding a journal entry using the system administrator account. This has been working for years without issue, but lately the work note is showing as authored by the person that performed the triggering a...

  • Question

I can't log into ServiceNow University

Hi. When ever I try to log into ServiceNow University it gets stuck in an endless cycle of logging in and getting redirected back to the homepage. I get through username, password, and authenticator before it starts flipping back and forth. It doesn'...

  • Question

How to get PA Administrator or PA Power User Role?

  How can I gain PA_Administrator access?   I am a ServiceNow employee and have completed the Platform Analytics Fundamentals 2-day instructor-led course.   My goal is to create indicators for our dashboards. Could you please suggest which role best ...

  • Question

Need a specific roadmap to become servicenow developer real quick

Hi Everyone, Good Day!, actually i am dealing with ITSM incidents, change and problem tickets on daily basis, now i am aiming for servicenow development part, i am already familiar with Admin part. May you please help me provide bit by bit topicwise ...

  • Question

How to Keep a Dev Instance from Hibernating Permanently?

I have a ServiceNow dev instance that I want to keep alive forever , without it going into hibernation. I even tried using an AWS Lambda script that runs every 12 hours to create and delete a ticket to simulate activity, but the instance still hibern...

  • Question

Purchasing Voucher(s) for a Third Party

I've read over all of the existing KBs and docs but none quite support the solution I'm looking for.Let's say I'm mentoring someone who doesn't work for a Partner Organization, outside of my own organization. To support their learning, I want to spon...

  • Question

CSA Exam

Hi all,I’m currently preparing for the ServiceNow CSA exam - Nov 2025 and have a quick question does the exam reference CSDM 4.0 or the latest CSDM 5.0 framework? I want to make sure I’m studying the correct version for questions related to service d...

  • Question

Add field’s information into email template

Hi, When emailing out of a ticket the subject etc is automatically populated based on the short description of the ticket. We have a need to add some fields of the ticket into the body of the email automatically. How can we achieve this!

  • Question

List of CIs that do not start with Generic

Hello, I have a requirement to exclude CIs where the name starts with "Generic" on a field that references the cmdb.  Has anyone successfully used "NOT STARTSWITH" in an encoded query?  If there is another alternative, I'd appreciate any ideas.  Than...

  • Question

Resolved! Add link in HR Response Template

Is there a way to link a specific knowledge article in an HR Response Template? It would save a step to just have the link in the response instead of also attaching the KB to the case. Thanks!

  • Question
  • HR Service Delivery

Understanding Time-Limited Roles in ServiceNow

Giving permanent roles for short-term tasks increases security risk and leads to role sprawl. This is exactly where Time-Limited Roles in ServiceNow come into play.   What Are Time-Limited Roles? Time-Limited Roles allow administrators to assign a ro...

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  • Best Practices
  • Delegated Development
  • Script Debugger
  • Service Creator
  • Upgrades and Patches

CSA additional resources

Hi there!System Admin in the making. Which additional resources would you recommend for the CSA exam. Already taking the SNAF + reading the e-book. Even following Knewget in youtube, which is really helpful to grasp concepts. Do you know any other re...

  • Question

Creating allocations in SAM when they are coming from integrations

This is actually a follow up question on https://www.servicenow.com/community/sam-forum/adobe-and-microsoft-365-integrations-completed-but-no/m-p/3419379#M19591I have added it as a comment but decided to make a different post since I thought it warra...

  • Question

Unpacking Labs: Build an AI Agent

  Building AI Agents Together: A Community Lab Walkthrough   As part of ServiceNow’s Community Week, we gathered some of our illustrious MVPs to dive into the “Build an AI Agent” lab. Together, we build an Agentic Workflow, design an AI agent, wire ...

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