ServiceNow Community

Why does our CMDB look “complete” but still fail during incidents and changes?

Hi Community,On paper, our CMDB looks solid—CIs are populated, relationships exist, and data quality reports look acceptable.However, during incidents and changes, teams still struggle to identify impact, ownership, or the right group to engage. It f...

Question

Resolved! Why do upgrades keep breaking our customizations—even when we follow best practices?

Hi Community,Every upgrade, we run into the same story basically custom UI tweaks, scripts, or workflows that worked fine suddenly break or behave differently , even though they were built upgrade safe.This makes it hard to trust the our platform and...

Question

Integrate Your Personal Gmail account to your ServiceNow PDI

Hello Community, We all know ServiceNow PDI restricted email sending and receiving. But sometimes we want to test inbound email actions or outbound email actions from our PDI. In this case, we can do it with our own personal Gmail account. Here ar...

Article

Using spModal and $uibModal in ServiceNow Service Portal

Introduction Modals are an important part of ServiceNow Service Portal development. They allow users to interact, confirm actions, and provide inputs without navigating away from the current page. ServiceNow Service Portal commonly uses two approache...

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Service Portal Development

What do you get with ITSM , ITSM Pro & ITSM Enterprise...

What do you get with ITSM , ITSM Pro & ITSM Enterprise... Thanks,

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Technology Provider Service Management (TPSM) FAQs

This article will provide answers to frequently asked questions about Technology Provider Service Management (TPSM). If you have a question that is not answered, please post in the Technology Provider Forum. Getting Started What is Technology Pr...

Article

How to define a canonical URL in SPSEOHeaderTagsArticleView and/or SPSEOHeaderTags

A large number of our public knowledge articles are not being indexed by Google Search.This was shown in the Google Search Console which we recently configured for our portal. The main reason for not indexeing the knowledge articles is "Duplicate wit...

Question

Connected content issue

Hi all,While cleaning up articles to ensure they are tagged with the correct Portal topics, I came across an issue.Some articles show a Portal topic on the article page, but when I go to Connected Content to remove it, the topic does not appear there...

Question

Why are users still opening tickets instead of using Knowledge or AI Search?

Hi Community,We’ve invested time in cleaning up Knowledge articles and enabled AI Search / Genius Results, but users still prefer opening tickets instead of self-service. Even when answers exist, adoption remains low.It feels like the issue isn’t the...

Question

Assets do Now Create

Olá, pessoal!No dia 5 de dezembro, a SN substituiu o Now Create pelo site das Best Practices. Já fazia alguns meses que a SN listava no novo site os assets publicados no Now Create, mas fez o movimento definitivo para concentrar os success packs, tem...

Question

Knowledge Base and Chat Agent

Our Service Now team have configured the chat bot feature so there is a standard answer about the password complexity if the user types in 'password'I've asked them to see if they can change this behaviour so that it instead searches the KB for any a...

Question

Modifying Accordion Font Size

Is there a way to adjust the default font size for the Insert Accordion feature in the TinyMCE editor? I understand that font type and size can be configured through System UI Properties, but I don’t see any option to change the accordion’s default f...

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accordion

ServiceNow SOMT - Quote Generation in HTML

Hi our customer wants to have the Quote generated in HTML and not in PDF format. Right now the out of the box capability of Quote Management is though it is possible to configure html templates the document generated is in PDF format. Can this defaul...

Question

Telecommunications, Media, and Technology || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Telecommunications,...

Article

Minute Mondays for Partners: Fuel your Automotive Knowledge with Industry Journeys

Ready to drive real impact in the Automotive industry? Enroll in the Partner Journey: Automotive Sales Representative course and learn how ServiceNow is transforming every aspect of the business – not just the end-user experience. Discover more on...

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