ServiceNow Community

Confused bwtween these 2 dashboards. ANy insights would be great.

Hi All, we have Now Assist for viatual agent enabled.We want to track some KPIS through it. We see two dashboard providing us some numbers but both are showing diff numb ers for the same feature.Any help on distinction and how to use the dhasboard w...

Question

IRM Access - R/O access for Watch List

Hello! I have been getting stuck with an access use case. We leverage a MSP and they have a compliance team that requires read only access to issues that were identified by MSP employees. We have been adding the MSP employees to the watch list and pr...

Question
Integrated Risk Management (IRM)

What allows for ?t=small to resize images?

So I've come across several places where we load images by sys-id?t=small, medium and large to load a different sizes of the image. But I can't figure out why it only works sometimes and not all of the times. I can't find any attribute on the image f...

Question

How to generate and attach an Asset Handover PDF from after acknowledgment through portal

Hi Everyone,I have created a custom widget on the Service Portal where the user can acknowledge an asset (for example, confirming asset handover).Now I want to generate a PDF of that acknowledgment form (Asset Handover document) automatically once th...

Question

Error when accessing courses on Now Learning platform

Whenever I try to start a course on ServiceNow, I receive the following error message: Error occurred! Failed to load player dependencies Error: Failed to load resource file: 'js/resources/AppStrings.pt-br.js?cache=3437284', reason: , status: 404 Re...

Question

Email client Template

In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...

Question

Transform Map on Database Instance Field Assigning Server CIs...

Recently, our CMDB update forms started acting strangely; worked for years, but problems perhaps after recent upgrade. Anyways... When our DBAs are creating/updating their CIs in the CMDB, for reasons unknown recently, the DATABASE INSTANCE reference...

Question

Resolved! Error in ServiceNow University Course

Hello everyone! I've been trying to access an on-demand course, but I keep getting the same error message. This happens to me using my partner account and to my friends using their personal accounts. We've tried several browsers, cleared the cache, a...

Question

Enable Delete UI action button for specific user

I want to enable the Delete UI action button for a specific user for my custom table which extends from the task table. When I tried checking the UI action button in the task table and tried adding the user role here I don't see the user able to view...

Question

Send notification at RITM level

I need to trigger a notification when a customer comments in a RITM particularly one that is pending approval. Ideally it should send the notification to the 'Assigned to' however we do not use 'assigned to' or 'assignment group' at the RITM level,...

Question

Resolved! Auto refresh asssessable records scheduled EA assessments

Hi, I hope someone can clear this up for me. Recently our yearly schedules assessments for business applications went out and unfortunately the list of assessable records did not reflect the current situation, but was the same as the previous one. I...

Question
apm
assessments
Enterprise Architecture

event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

Question

Recalculation of Remediation Target Date when a Risk Rating Changes

GOAL: To reevaluate and reset the Remediation Target Date for a Vulnerable Item if the Risk Rating changes due to the Source Risk Score changing. DETAILS:Qualys Integration with Vulnerability ResponseWe use QDS score from Qualys to set the Risk Score...

Question

MID Server Installation

Hello Everyone,Can anyone tell me How will we confirm how many MID Servers we need to install in any Client Network.Thanks

Question
Discovery

Prevent Duplicate Card Selection Across PPM Projects Using Reference Variable from cmdb_ci_ni_site

I’m working on a use case in PPM (Project Portfolio Management) where I want to ensure that a specific resource (referred to as a "card") from the cmdb_ci_ni_site table is not reused across multiple projects. Each entry in cmdb_ci_ni_site (e.g., a, b...

Question