Platform: Zurich patch4-hotfix3
Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users access the instance via a SSO integration with an external IdP. Besides local access for administrative needs, all end-user access is through SSO and users are provisioned via an LDAP integration.
As is typical after a family release upgrade, we go in after the fact and disable menu items that are perceived as noise to end users. No different with Zurich. However, we are unable to disable the Authentication Factors menu item as it seems to be protected by some protection policy. I am unable to figure out how to get around that protection policy so that we can disable the menu item. Has anyone else faced this issue?
