Need to trigger SLA when business elapsed time crosses 50%

Atchutaram
Tera Contributor

yesterday

Hi Everyone,

 

I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.

We already do have Default SLA flow, how can i use this for my requirement.

 

Best Regards

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2 REPLIES 2

Tanushree Maiti
Kilo Patron

35m ago

Hi @Atchutaram 

 

  • Create a SLA definition on your custom table with proper start, stop, pause(if any) ,trigger condition.
  • Use the Default SLA Flow to send notifications once the SLA hits the 50% mark.

 

TanushreeMaiti_0-1775889369610.png

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Atchutaram
Tera Contributor
In response to Tanushree Maiti

19m ago

hi @Tanushree Maiti 

I have created Sla on custom table, now can you eloborate how can i use this flow to send notification?

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