Need to trigger SLA when business elapsed time crosses 50%

[Atchutaram]

Hi Everyone,

I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.

We already do have Default SLA flow, how can i use this for my requirement.

Best Regards

[Tanushree Maiti]

Hi @Atchutaram 

• Create a SLA definition on your custom table with proper start, stop, pause(if any) ,trigger condition.
• Use the Default SLA Flow to send notifications once the SLA hits the 50% mark.

[Atchutaram]

hi @Tanushree Maiti 

I have created Sla on custom table, now can you eloborate how can i use this flow to send notification?

[Tanushree Maiti]

Hi @Atchutaram 

Now check when Sla reaches to 50 %, whether assigned to is getting email ( in pdi/sub-prod , check in sys_email.list)

OOB , event is getting triggered from flow

Then first notification with param1 , should trigger.

[AndersBGS]

Hi @Atchutaram 

Where do you have issues - does your custom table extend task table.