ServiceNow Community

Need help auto-populating Configuration Item variable from selected Incident or Change

Hi All,I am working on a catalog item where the user can select either an Incident or a Change Request ticket using catalog variables.Requirement:If the user selects an Incident, the Configuration Item field from that Incident should automatically po...

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Scheduled script for setting state of Security Incidents from Review to Closed after 3 days

Hello - trying to make a scheduled job to run a script that will go through all of the Security Incidents currently in the Review state that hasn't been updated in 3 days, and set the state to Closed. The Security Incidents will already have all the ...

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Resolved! How do I get list of RITMs for a given REQ in flow designer?

Hi,I am using a "Look up Record" to get the REQ record. I am able to get that but in the output I do not see anything that says Requested Items. When I go to the REQ record and scroll down, I do see the list of RITMs on it under requested items tab, ...

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Instance Offline

Hi, It been a while now that I have noticed my instance status goes into Offline mode. I have try different refresh methods, but it seems to not resolve the issue.I have this message ''Developer Instance is undergoing unscheduled maintenance. Get No...

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Southern Alberta SNUG

Join us for an in-person SNUG meeting in Calgary The Southern Alberta ServiceNow User Group (SNUG) is back in Calgary on Sept 18 in partnership with Ateko — and it’s the perfect chance to connect with other local customers, share ideas, and lea...

Event

Resolved! Need to see two columns in reference variable and documented attribute is not working

I have a catalog with a drop down for hardware name and I want the cost to appear next to that. My custom table is the reference table and 'cost' is a field for each record. Name is the main display. The attributes I added are: re_auto_completer=AJAX...

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ServiceNow Oracle Cloud Integration

Has anyone worked on oracle cloud and servicenow integration? Can you guide me up?

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Computer - How to Track when laptop was last used?

Hi All, I'm looking to build a report that shows when a user was last logged into a laptop but I cant find the best way to do it. I've checked sys_user and this is good for service now login times but I'm trying to track users last login time on the...

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User criteria is not working on the csm portal

I’ve created a Knowledge Base, and articles are displaying on the CSM portal as expected based on the defined user criteria. However, I noticed that a user without the required role can still view all Knowledge Bases and related articles. At the same...

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PDI Instance is Offline shows unscheduled Maintenance

PDI Instance is in Maintenance mode for more than a week. but all of me colleagues are able to work on their PDI Instance hOW TO resolve this issue.

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Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

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How i can generate a excel report of ticket Additional Information

Hi Guys, I have a lot of tickets with user Additional Information input of several parameters .And i want to generate it into excel so i can managed and filter the information . Is it even possible? Regards,

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best practise to bulk upload over 100000 records to a table

Hi All, I have a requirement to upload more than 100000 records into incident table with incident number as unique value and update another field. only these two fields are needed to be there on the template. I would like to get your expert opinion o...

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New Business Rule on User Table in Yokohama Patch 5

A new business rule was inserted on the sys_user table with Yokohama Patch 5. The BR is called "Prevent invalid country code" and has a sys_id of 3b638e8338596210f8773223ad5a62dd. This is causing an issue with updating users all of a sudden. If a use...

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Resolved! How do I use my Personal developer instance without an app engine studio license?

I used to be able to get a PDI so that I could see how some new features work OOB. I just requested a PDI and my profile is set to user role admin but it won't let me get to anything because I don't have an app engine studio license. Is there a way...

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