ServiceNow Community

How to allow a Reference Field to search by both Number and ID from the referenced table?

Hi everyone,I have a requirement where a field in my table is referencing another table (Reference field).In the referenced table, there are two fields:NumberIDMy requirement is:If the user types or searches using Number, it should display/select the...

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March 2026 Store Release - App Engine Management Center

If you've ever had an admin, a release manager, and an app owner all looking at AEMC at the same time — you know they're not looking for the same thing. The 2026 March Store Release changes that. Each of those personas comes into App Engine M...

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List selector -

In the Related List section, we can add child incidents using the Add button, which opens a list selector. However, the list selector currently displays only a maximum of 1000 incidents, and the items shown appear to be random. I would like to modify...

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I want to hide UI action once clicked.

I created a UI Action named "xyz" when it is clicked it is redirecting to some form link. The link was setup in UI Action script only. In the condition field also there several conditions which required to show the button in the change_request form. ...

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Empty dictionary entries and a Collection type without column name – safe to remove before migration

Hi everyone, I am currently reviewing and cleaning up a custom application in preparation for a migration to a customer instance. The goal is to ensure that the application structure is as clean and understandable as possible before deployment. While...

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CSA questions

What action can be performed by selecting the Additional actions menu in Table Builder?A. Schedule a jobB. Duplicate the selected form viewC. Add a new moduleD. Create a database index

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Can we manually import Old Cloud billing data

Hello team, We are in the process of implementing cloud cost management. When we are downloading billing data, it was noted that we can download data up to 12 months. But our organization is having these Billing data stored in Azure for more than 1...

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Roadmap to Learn Generative AI and Now Assist in ServiceNow for an ITSM Developer

Hi ServiceNow Community,I am currently working as a ServiceNow Developer focusing on ITSM, and I am interested in expanding my skills into Generative AI and Now Assist within the ServiceNow platform.Since I am relatively new to this area, I would rea...

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Resolved! CSA questions

What are the benefits of building flows using Flow Designer? (Choose three).A.Provides IDE for complicated scriptingB.Provides built-in libraries /API for complex codingC.Automatically populates SLA recordsD.Provides natural-language descriptions of ...

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Total are not summing up correctly in Pivot table in dashboards

I have created the formula KPI using three KPI's like ( KPI1 - (KPI2+KPI3)) and when i placed this KPI in Pivot Table visualization it's not calculating correctly.. if i place these three KPI's separately in visualization it's working correctly but ...

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Resolved! CSM Professional Suite Retired Learning Issues

Hello everyone,I was pursuing the CSM Professional Suite. I have everything but the NLU Fundamentals and Virtual Agent Simulator, which have been retired. How do I complete this suite? Here is the link to the path: https://learning.servicenow.com/lx...

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Considering a Q&A Feature in Employee Center — Thoughts?

Hello — I'm exploring ideas for a Q&A feature in Employee Center. The idea is that after searching the knowledge base, an employee could post a question instead of creating a ticket, and an SME or community member would answer. I know ServiceNow offe...

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How can i add incident number and some description on top the survey widget.

We have a requirement to show the incident number and some description on top of the survey widget.Our instance was configured to show assessment (Survey) to the user who raised the ticket, once the ticket gets closed. For now, we are using a custom ...

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Run Out Of ServiceNow Instances

Hi all, I couldn't find this question anywhere. Is there a way to apply for more Instances as you're doing the courses as some of them only have 2 with 1 extension available?

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principal class filtering

Hello All,I enabled Principal Class on the CI Classes. Noticed that the CI lookup was not returning expected results. After review, identified that an existing reference qualifier on the CI field is overriding the Principal Class behavior and restric...

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