Hello Community,
Have you used the ServiceNow AI Agent Advisor yet? If you are not sure what it is?
Simply put AI Agent Advisor analyzes operational data in your instance to identify key automation opportunities (AI Agents) to optimize your business workflows, considering volume, estimated cost and time savings
You can refer to this fantastic articles to learn the foundation and see how it works.:
1)AI Agent Advisor FAQ: Use your data to identify automation opportunities
2)AI Agent Advisor - Let your own data pick your first AI agent
Key items to know :
| Supported Platform Version | Zurich Patch later or Australia Patch later |
| License | A subscription that includes the NowAssist capability (usually the Pro/Enterprise old model or the Foundation/Advance/Prime new model). |
| Roles Required to access AI Agent Advisor | sn_na_center.nac_admin/sn_agent_miner.app_admin |
| Data Requirements |
|
In this article, we will cover where to navigate, how to set it up and how to use it.
1) If you are on an older version, head over to Now Assist Admin > AI Agent Advisor, as shown below:
2)In the new version Navigate to AI Admin Center > AI Agent Advisor
3)Click on the Change advisor settings to see what tables are set for the analysis and to add new tables.
you can see a list all the tables by default and click "Create New" to add other tables (only tables extended from task are supported)
if you are on the older version of AI agent advisor, please update to see Create New option
4)Let's look at incident one to understand how its being configured
click on the three dot and click Edit
5) Click on Execute Now to start the Process. (FYI: Please clone before starting this process so we have the latest operational data to analyze.)
Check Progress here:
6)Once done, Click on View Opportunity to see different categories of AI Agents as shown below.
You can also group by solution type: Custom AI Agent vs Pre Built AI Agent.
7) Let's look at an example of what's inside of an identified opportunity and how to activate it
😎 Open the opportunity to see the generated steps. It will display whether a step is available as a tool, or if we need to configure.
10) Expand all to see the individual steps details.
11)Click on Build this in the AI agent studio and it will provide you the next steps.
12)Once you click above, it will take you to the AI Agent Studio. Build the Agent as you normally do, test, enable and monitor it.😍
Happy Learning!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025, 2026
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