ServiceNow Community

Help Text on Risk Event Record

Hello, I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...

Question

Project task state mapping to project tasks

We have a need for when project tasks (all those active) are placed on hold then the parent project also sets to onholdThe current plannedtaskstateutil sets it to Work In Progress instead if there is one or more closed tasks.So if in this example We ...

Question

Resolved! How to access the Now Create Portal

Good afternoon - I am having a difficult time finding the 'Welcome to Now Create' portal. The ServiceNow documentation is giving me this link (learning.service-now.com/nowcreate), but it takes me to 'best practices' and is not what I am looking for. ...

Question

costs and savings associated with change tasks and CRs

To run reports on net costs or savings from implementing change, has anyone added currency fields associated with a specific Change Task or CR?

Question
Change Management

Resolved! Custom Discovery Schedule with a Condition Script

The "Run" choices we have when setting up a Discovery Schedule are: DailyWeeklyMonthlyPeriodicallyOnceOn Demand We would have to create multiple schedules in order to run a Discovery every weekday or just weekends. Or do we? It may not be obviou...

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Discovery
Service Mapping

Can see multiple publisher to select from Publisher field in Software Model form

Hi All,Having similar question, our developer already ran the Normalization guided setup. However, we can still see multiple values for Microsoft is Normalized and hence able to see all of these entries while selecting publisher in Software Model For...

Question

Reporting Question

Hello! I am trying to create a report or dashboard widget that would reflect reporting on the number of HR Cases that have been rejected during the awaiting acceptance period. The case moves back to ready once it is rejected, so there is no status th...

Question

Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

Question

Resolved! Unable to lookup single record in UI builder data resource

G'day, I have spent several hours trying to troubleshoot an issue in UI Builder and was wondering if anyone can provide some tips on what I might be doing wrong. I am trying to configure the attachments on the contextual sidebar for Catalog Tasks to ...

Question

Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)?

Question

Resolved! Hi there,I started learning the SecOps fundamentals course, but where do I find the labs to practice

Question

How to compare date/time field with Duration field using flow designer

I am sending push notifications through Flow Designer on the wm_task record. The notification currently triggers correctly when I use a relative duration in the wait condition to send it 30 minutes before the estimated_end date. However, the business...

Question

grouping catalog items

My customer wants approximately 60 catalog items to be created. Is there a way to group them like in the Classic View? Example: If I select Network, then all catalog items associated with Network will appear. Understand that Network might not be ...

Question

Configurable Portal Widgets: Portal Data List Widget

The Portal data widget displays content such as cases, invoices, or data from any table in a list. Below you can see Portal Data list widget. In this example, it's displayed on the Business Portal. This widget is out of the box for the Business ...

Article

Zurich Patch 3 Upgrade - Dashboard Issues

Hi all, We have already migrated our core ui dashboards over to Platform Analytic dashboards several releases ago. During the most recent upgrade to Zurich Patch 3, we had a lot of dashboard issues. A lot of the core ui dashboards were set back to ...

Question