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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Transfer of Assigned Tickets When Agent Goes Offline in AWA

 Hi All,In Advanced Work Assignment (AWA), when an agent changes their status to Offline or when their shift ends, is it possible that the assigned ticket to be automatically transferred to another available agent who is available.

  • Question

Make additonal comment visible by default

Hi, In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image b...

  • Question

Add the approval/Reject button under my task widget in ESC portal

Hi All, I need to add approval/reject button in ESC portal under my tasks of "My active item" widget. If any tasks is going for approval such as RITM and request then it will show approval and reject button at the bottom in portal page. As of now, it...

  • Question

Incident and Problem

“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”

  • Question

DB View Calculate difference between dates and add to third date field.

Hi all, We have a requirement where we have to show some date calculation in a report.We have created a database view between two tables, now requirement is to calculate the difference between two Date time field and add it to the third date time fie...

  • Question

Can we pass incident form value to sys popup on the caller field

Hi All, When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need ...

  • Question

Survey question mandatory on condition

if survey question is 'are you satisfied or not satisfied' and if use select Not Satisfied - then  "Give additional info" question comes which is mandatory I want to show this question even if satisfied but in this case, it should be non mandatory. I...

  • Question

Issue with timezone

My instance is in Australia/West Timezone, and I use below code...  after record creation... frond end time and backend XML timings are different,, I want both frontend and backend start time should be 6:00:00 and 10:00:01var daysToCreate = 60; var g...

  • Question

Now Assist in Virtual Agent to get a LLM based Chat Experience

Hi,We want to use to create a custom integration using conversational custom chat integration framework. So followed the steps here: https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/create-adapter-for-virtual-agent.htm...

  • Question

Ai agent studio

I am using OOB Ai Agent ' Predict HR services for case'  , and it is working fine, but while updating the work notes, it is providing by some ai agent key. User name is not coming such as 'AiHrAgent'. (refer the screenshots).Can anybody suggest how t...

  • Question
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