ServiceNow Community

Snc_external users are not able to write additional comments and attach docs in attachments section

On portal, for a record producer accessible to all users including snc_external users. After submitting the form, the ticket information is visible for them, but don't have access to add additional comments or attach document in the attachment sectio...

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MTTR calculation by excluding onhold state

MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR

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In the end of a response from VA, I want a link/button of 'Get help from an agent'

After the VA respond through Bot Response text(shown in the image - "In how to report sickness topic" , I need two more options, i.e.Get help from an agentEnd this conversationSo, how can i achieve this?

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Adobe and Microsoft 365 integrations completed, but no allocations or remediation options generated

Hi all, We’ve recently completed integrations for Adobe and Microsoft 365 in ServiceNow SAM Pro (Yokohama). Here’s what’s been done so far: 1. Entitlements for Adobe and Microsoft have been successfully uploaded into SAM Pro.2. We have active Direct ...

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SAM: M365 dynamics integration

Hi Community, I am trying to integrate ServiceNow SAM and M365 dynamics. After getting the EntraID application registered and receiving the permissions added I updated the Dynamics environment details. While configuring I am able to validate OAuth to...

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Implementing Service Catalog Functionality in the Mobile Agent App

Hello Community, I hope you’re all doing well.I’m currently working on a requirement where we need to enable Service Catalog functionality within the Mobile Agent app. I understand that Now Mobile is primarily designed for requesters to browse and su...

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Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

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Error Message: Invalid attempt. Encrypted data could not be saved

Hi community. While submitting some of record producers, I am getting this error message: 'Invalid attempt. Encrypted data could not be saved.' Now this is due to some masked fields which we have added in producer as per request from client. I also t...

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Integration hub Plugin

Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja

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Resolved! Hello All. My First Post Here.

How helpful have micro certs been for you and in what way?

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Hacktoberfest 2025 Review: Purpose Scales

We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

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Finding all the workflows which are routed to specific group

Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating. workflows or catalog item names are not given. Th...

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Email is not getting triggerred to the user once sc_task , Ritm is getting closed

Whenever my sc_task is getting closed , ritm is not getting auto closed based on that and neither Ritm parent (REQ) is getting closed , also the mail is also not getting trigerred whenever the sc_task and Ritm gets closed to the user. Any Assistance?

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Review the Policy without changing state from Published

I'm looking into possibilities for enabling real-time review of 'Policy' records. This should prevent any changes to the Policy state and 'Valid To' date, ensuring that each policy remains accurate, up to date, and is reviewed on a regular basis with...

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Use Fix Script to Set Reports False - wont compile

I have the below Fix Script copied from internet.It looks good to me. However, I cannot get it to compile. See errors posted, below scriptAny assistance appreciatedStacyLen ************* Script ******************************// Fix script to set the...

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