ServiceNow Community

Issue with a field type

In problem task table, there was a field as "Worknotes" , in normal backend table it was acting as "Journal field" which is perfect, but in workspace the same field is acting as "HTML" field, not sure where this configuration was defined?can anyone ...

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change management

Hello guys ,Actually i have create a custom model as same as the normal , i need the ask for approval, for that i created a change approval policy , with the inputs as the change_request and model as my custom model .then also i created decisions and...

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Auto Deletion of CI from CMDB

Hi ServiceNow family.CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled ...

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Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

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Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes. Catalog ItemRecord ProducerHardware CatalogSo...

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Demand in Portfolio Planning Workspace

Hi. I understand Demands will be supported natively in the PPW / SPW after the Australia release. Does anyone know if it will be possible to apply this functionality to Zurich instances, or will customers need to upgrade to Australia?Does anyone hav...

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"Notepad++ plugin - compare" option is not able to select in software request

Hi @community The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘...

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I have created inbound action and it should create req and ritm.

Hi, I have created inbound action and it should create req and ritm and it should email target in email log record. I have written code and it is creating req and ritm and it is not adding ritm to email target. (function runAction(current, email, ev...

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Micro Certification for Associate Developer

I am trying to complete the Associate Developer path and am stuck on the Micro Certification for Flow. I am trying to see if anyone has any tips on getting past that. I have completed everything else except for that and my CSA exam.

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How to hide New button on Related List in workspace

I tried multiple community solutions, but they did not work for me. I need to disable the New button for two related lists on the Incident record in Workspace:Child IncidentChange RequestsFor the Child Incident related list, I went to the sys_declara...

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Agent Workspace

Get Ready for Nexus 2026--ServiceNow's Risk and Security Event in EMEA--this March!

The future of Risk Management and Security Operations is here – and we want YOU to be part of it! ServiceNow Risk and Security Operations customers are invited to join us at the upcoming Nexus 2026 conference. When - March 11-12, 2026 Where - Pos...

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How to setup the connection with ServiceNow SAM pro with Salesforce (direct integration profile)

Hi Team,Can I know how to setup the connection with ServiceNow SAM pro with Salesforce (direct integration profile).What all data it will be bringing from salesforce?What all checks to be done in ServiceNow end?

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Resolved! major incident state is set to "Rejected," the system automatically generates a problem record

When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...

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Can we create Approval Workflow based on Catalog Item Variable the Custom Table Approver field?

Can we create Approval Workflow based on Catalog Item Variable present in the Custom Table and Approver field value of record to be triggered based on it .

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Beyond the Lookup Select Box: Handling Large Data Sets in Catalog

The Scenario is Classic: You are building a new Service Catalog Item — maybe it’s a “Relocation Request” or a “Hardware Refresh” — and the requirements look innocent enough. The Requirement: The user needs to search and select three distinct ite...

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