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Auto-populate List Collector field based on another field selection in Catalog Item

Hi allIn our Service Catalog item, we have a variable called Select the Application and another variable called Notify Additional User, which is a List Collector.We have a requirement thatwhen the user selects Concur in the Select the Application fie...

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Dashboard with lot of application tabs performance issue

We have a Dashboard with lot of application tabs …. however, we are seeing performance issue upon loading the dashboard is there any easy way to see all application reports in the dashboard without any performance issues

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How to exclude Virtual Machine from Intune integration?

I am looking for a way to exclude any virtual machine from the Intune integration.Is there a way to achieve in ETL Transform Map.

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Enable Service Desk staff to view delegate records

Good morning,I've crafted a custom ACL on sys_user_delegate with READ rights. I'm hoping to allow our Service Desk agents to have insight into a manager's delegate. However, applying this role to a Service Desk agent doesn't give them access to view ...

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Ask for Approval Activity does not take string value for user email.

Hi Experts,I’m working on a use case where a user enters an email address in a catalog item form. This email can be personal or official, and it may not exist in the system (i.e., no corresponding record in the sys_user table).My goal is to send an a...

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Where should we place Technical products as per CSDM?

Hi, we know that Business Application needs to go to APM/EA. Howover, our team have developed reusable technical assets like Notification engine, Container Wrapper services which are used by Development teams to embed in their application and use it....

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How "Requires verification" value on cmdb_ci classes populate.

I have a question about the "Requires verification" attribute on cmdb_ci and other cmdb classes.I don't see any consistency about populating this attribute on different instances. I want to understand under what condition it gets true and false value...

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Vulnerabilities are active in Qualys but there are no open VIT records in VR for those detections.

Vulnerabilities are active in Qualys for below CI's but there are no open VIT records for those detections.We have active vulnerabilities in Qualys for certain CIs, but there are no open VIT records for those detections. This issue started recently—p...

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Security Operations

How to add more items in 'support resources' in employee center portal

How to add more items like articles or request in 'support resources' in employee center portal

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Vendor Risk Management - Licensing

Hi all, I know VRM is now replaced by TPRM, but I need some information about licensing.I am not looking for prices, just the structure. Indeed I know that TPRM works with "transaction", what about VRM? It still uses this approach or it follows same ...

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one Busines rule triggering another.

I have one business rule which is calling a script include inside it and the trigger conditions are After insert Update and few conditions but when it triggers and calls script include to creates incident in third party applications but when it trigg...

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Knowledge Article Edits

Hello developers,I'm not sure if this is the right place to ask these questions but I'm hoping someone can help me out. Is the author of a knowledge article the ONLY person that can make edits to a knowledge article? For instance, the ownership group...

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Is there any way for a Record Producer item to not create a record?

We currently have a Record Producer that creates a process entry in a customized table. This table was created with the intention that the process entry can be updated at any time. Our service catalog currently sets this up via a record producer wh...

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FSM Academy: Upcoming & Past Sessions

The FSM Academy is a series of live sessions delivered by our product and implementation experts. Join to learn best-practices, see demos of new features, ask questions live, and browse on-demand recordings. FSM Academy sessions are held on the ...

Article

"OK to close" as a button

Is there a way to create something that does the mailto, but instead of displaying a link, it displays a button? We have begun creating buttons in our notifications and now users want the "OK to close" and "OK to Retire", etc. links to display as but...

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