ServiceNow Community

Impact of changing cmdb_ci.business_criticality field from string to choice?

What are the impacts of changing cmdb_ci.business_criticality field from string to choice?Currently, it is a string field with OOTB configured choices.Thanks for the help.

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Auto‑Assignment Workflow for New Incidents Based on Active Group Members

Create a workflow for the Incident table with the following behavior:The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.The Assignment Group must be dynamic (not hardcoded to a specific group).When an i...

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How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

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Automatic creation of Issue for GRC Metrics

I have a requirement to generate issue automatically when the value in the metric data task is having the value of red threshold. According to current functionality I understood that when indicator fails then issue can be generated automatically with...

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Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Resolved! Lab Instance Terminated

Hi All, I've just been working through the ServiceNow System Administrator course and my lab instance appears to have crashed and prompted me to refresh. When I've gone back to my Learning Course, the Instance Status is 'Terminated' however I never r...

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kB article multi level approval using flow designer

Hi Team, How to achieve below req for KB article in ServiceNow using flow designer, as I am new to flow designer. case 1:Document Type=A & Prepared by B userthen flow should go to Approval 1: C userApproval 2: D groupIf both will approve then pub...

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Provider & Consumer instances: Service Bridge features and implementation course

Hi,I am currently taking Service Bridge features and implementation course which is part of the Service Implementer path of the TPSM module. I don't know how I can access the provider instance cause when I press request instance, I only get the consu...

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Enable AI Search in portal to support multiple languages

When a user’s preferred language is set to English, searching for catalog items using another language (e.g., German) does not return relevant results, despite the catalog items being properly translated and available in the translation tables.The po...

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can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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What I Learned Exploring UI Interactions in the Australia Release

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Australia release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). With the upc...

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EA Workspace – How to Export Enterprise Modeling Diagrams Outside UI Builder - Need PDF from portal

Hello Everyone,I’m looking for guidance and solutioning support for a requirement related to ServiceNow Enterprise Architecture (EA) Workspace, specifically around Enterprise Modeling and Visualization and diagram export.BackgroundIn EA Workspace, un...

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Customization
Diagram
EA
EA Workspace
Enterprise Architecture
GoJS
makeImageData
Platform Development
Portal. PDF Export
UI Builder

Timeout error when calling a Skill Kit LLM from flow designer

Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...

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Unable to disable the Authentication Factors menu item in Application Menus

Platform: Zurich patch4-hotfix3 Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users acces...

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Conflict Analysis tab not displaying button to manually run conflict check

the Conflict Analysis TAB is not displaying the button to manually run a conflict check. In our lower environments it is their. However I can't workout why it's not showing. UI Actions are the same in this and lower environments. Any idea what else ...

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