ServiceNow Community

DPR Bootcamp Lab Installation Instructions: Not working to install Azure DevOps Project

I started my DPR training in Feb 2025 only to pause at step #5 as copied/pasted below (from the March 2024 publish date): ITSM BOOTCAMP – DigitalProduct Release (DPR) Configuring Digital Product Release instructions, p.4. When I bypassed step #5, I f...

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Blog [1]: From CSA to CAD to FSM: My ServiceNow Certification Experience

Hi All,One of the most commonly asked questions on the community by new members is about the CSA and CAD certifications.I’m sharing my experience on how I cleared these exams this year (2025). Everyone learns differently ,we all have different capaci...

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Render Portal widget in workspace

HI Community, I have a requirement where i need to render a mapfor which we have already created widget with URLS that would render a map from GIS and works great on service portal. we would like to get the same map rendered in workspace with Ui buil...

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Not able to add widget in dashboard created in human resources core scope

Hello All, We are unable to add widgets to the dashboard created in the Human Resources Core scope.We observed that once the sn_hr_core.admin role is assigned, the user is able to add widgets.However, this should not be required, as the user already...

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Unable to login to PDI

I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...

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Is the reporting module in ServiceNow restricted to licensed users?

HelloIs the reporting module in ServiceNow restricted to licensed users, and If I enable non-licensed reporting module end-user group (with only view- only access to custom tables)to create reports, will it impact licensing?

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UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

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UI action is not appearing on the form despite configuring Declarative UI Actions & SI logic

Hey Experts, I want to create a UI action on the Service Operations Workspace using Declarative UI Actions for SC Task.Since the condition that determines who can see the UI action and when is quite complex, I plan to call the condition using a Scrip...

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Want to add red color bar to Additional comments field and activity on Work Order form

Hello everyone,I have a requirement to add red color bar to field level and activity level. So i achieved field level configuration by creating UI Macro and UI Formatter. Please see the below screenshots for your reference.But i can't able to add co...

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Fields to display on case creation: how are they determined?

Hello I have noticed that for the HRSD Case Creation configuration, there are three places where I can add fields to show in case creation:1) Case Creation Configuration base record2) Case Creation Service Configuration record3) HR Service Name Recor...

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Help me someone in this, i need to mask password in VA

I am creating a Change password topic on Virtual agent to change password on AD. I am getting User inputs like Old Password, New Password and Confirm Password by Secure Masking (ie., by enabling Hash Function on all the fields). I am passing all thes...

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Attachment related Issue on service portal

Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...

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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Can we use decimal values in Change Risk Assessment metric definitions?

Hi Team,I am working on Change Risk Assessment in ServiceNow and configuring Assessment Metric Definitions for risk calculation. Currently, the metric definitions have integer values (e.g., 1, 2, 3, 4).My question is:Can we assign decimal values (e.g...

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How to configure SLA for catalog item tasks (sc_task) that will exclude Weekends and Holidays?

Hi Team, We want your suggestion on implementing SLA for catalog item tasks that will execute only on Weekdays, excluding Weekends and Holidays.Each catalog item has a delivery time associated in the Flow. When the Flow is executing, its considering ...

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