ServiceNow Community

On-call schedule coverage change updates to wrong user

When I try to change the coverage in an on-call schedule to a specific user, the system automatically picks a different user and updates the coverage. This issue occurs for both Primary and Secondary coverage.Has anyone else faced this problem? It se...

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On Call Scheduling

Hello everyone, I'm new here and I'm setting up the on-call system.I'd like to know why the activation rules don't work when I set the priority and group.I removed the priority and it worked, but I'd like to know if each escalation step shouldn't tur...

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Resolved! ServiceNow 2026 - Where should I focus my learning?

With 2026 around the corner, and AI being a big part of our future (as of now, the robot uprising could take place sooner than anticipate), where should I focus my training.I am currently an Admin, but would like to go into the Development area, and ...

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ServiceNow SAM Solution Architecture Diagram

Sharing visual architecture designs I’ve worked on for SAM.You might find the SAM one online, but this is an updated version with improved structure and clarity.These diagrams can be super useful for:-Customer workshops and value discussions- Interna...

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As a Problem Process Owner, I do not want users to create a problem using this problem.do

We follow the out-of-the-box Problem Management process, where problems must be created only from incidents. However, accessing problem.do allows users to bypass this and create problems without an associated incident.Proposed Options:Prevent access...

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Discovery

Hello all, Would anyone know why am I not able to install Discovery com.snc.discovery - onto my new PDI? I got a notification that the plugin failed to activate. Please report this issue in the Instance Help section of the ServiceNow Developer Commun...

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any way to bulk update incidents besides update all/selected.

So my service desk team wants to bulk update child incidents of a parent ticket by using update all/selected but they seem to fail the acls and arent able to adjust those field level acls and ui policies.is there a role I can use override to allow th...

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Record Producer On Workspace

Hi I have made a record producer that populates a few tables. However it is on the Service Portal. Is it possible to do this record producer, with the logic of populating a few tables in the Workspace? If so how may I go about doing it? Kindly advise...

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business rule not triggering state change for external address replies/coments

I have a business rule that seems to only work with internal people's replies. When it is an external user who replies to the case via email, it doesn't seem to trigger. Is anyone able to assist in helping me fix this or help me understand why it onl...

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Incident Management

SPM ServiceNow Demand request integration with Team chat

Hi Team Can we able to integration ServiceNow and Teams integration ? ThanksSathish

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Encryption of Field Cause Script Include to Fail

I have a script include that imports employees from our HR System. The issue is the script now fails when it executes the encryption code. //Encrypted fieldsemployee.u_last_four_ssn.setDisplayValue(this._getLastFour(d.ZY_CT_KEY_FLD));employee.u_la...

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Export a CI list as excel/ pdf and attach to a catalog task

I need such a workflow:When a catalog task is generated, it needs to get a list of CIs which are managed by/ owned by the target user (a variable in our catalog item). The list could be in excel/ pdf format to attach to the task.Then, a notification ...

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how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

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Need help with population of roles and groups in catalog item

Hi, I’m working on a catalog item where I need to configure two fields with the below behavior: Field Name: Roles assigned to the user Requirement: It should show the list of all roles assigned to the logged-in user(Requested for) field, basically fe...

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Password Reset URL Validation and User Verification in SLO

In the Supplier Onboarding Process, an email is sent to the supplier contact for password reset, which currently has a URL validation period of 1 hour. We need to extend this URL validation time to 3 months for password resets. Upon investigation, I ...

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