ServiceNow Community

Do any document for oauth 2.0 bi-directional between servicenow and 3rd party application

oauth 2.0 bi-directional between servicenow and 3rd party application, i need to learn access token and refresh token.

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What is the correct process to make a Store app available on all required production instances?

Hi everyone,I'm new to the platform and currently building an application package locally and stored in a repo. I want to understand the correct and recommended process to ensure that a Store app becomes available across all required production inst...

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Alphabetize Configuration item

I want configuration item in alphabetical order. Is there any way to do that?

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Cross scope privilege Error Message

In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...

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Before Your ServiceNow Certification Expires: Read This

What Is the ServiceNow Certification Maintenance Program? The Certification Maintenance Program (CMP) is ServiceNow’s structured approach to keeping certified professionals aligned with the platform’s continuous evolution. The Now Platform receives t...

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Instance Configuration
Personal Developer Instance
Team Development

Service Catalog - Sc_REQ table - how to differentiate REQs from different service catalogs

Hello, we have 1 service catalog for access requests - which creates REQ/RITM/SCTASKS.we are in need of creating another catalog for license request purpose. Since both the REQs will be created in sc_request table with number "REQ0000000" format, h...

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How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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Resolved! How to change the reference fields to be contains instead of startswith

HI,i tried to make the reference fields to work not only with a 'startwith' query but 'contains'.so far only the fields that are referencing the sys_user table work with 'contains' because i change the value of the system property -"glide.ui.ref_ac.s...

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Application Manager does not show any plugin update anymore after patching to Zurich release Patch 5

Hi all After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.But after upgrading the first plugin the application manager does not show any available update anymore.We did the same procedure on our TEST instance and go...

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Resolved! What is the use of Jelly script and when, where to use ?

Dear all, I am learning the scripting in ServiceNow which is new for me actually.Inpsite of client scripting which is quite clear to me by using g_form, g_user object, in an other hand I have been pointed to Jelly script at some time. What is the use...

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Scripting and Coding

Clarification on SLA Due Field Behavior in task_sla

Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...

Question

Price and Quantity widget

We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...

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Knowledge 25 Presentations

Where is the content from previous KNowledge events stored? is there a central spot?

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Ask the Experts

Notifications Count is incorrect on NowMobile

Hi, I am currently testing the NowMobile app. The number count indicated as the number of notifications is not correct. Always showing > 90 but when I go into Notifications, there is only < 5. I have looked everywhere how to amend this. Please help. ...

Question

Why Are AI‑Generated Work Notes Showing Null as the User?

Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...

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