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Not able to add users in scheduled email of report

vallabha180
Tera Contributor

3 weeks ago

Hi Team,

 

I am working on a scheduled email of report in ServiceNow and i am unable the users field

 

the filed appears read only/ not allowing to add or remove users even I have full admin access and report admin access also

 

vallabha180_0-1770284700412.png

 

 

 

Thanks,

Bharath.

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7 REPLIES 7

JenniferRah
Mega Sage

3 weeks ago

I can't recreate this issue in my instance, so maybe you have a custom UI Policy making it read only or a custom ACL? I would check those first. If that doesn't show anything, maybe a custom Business Rule or Client Script that executes onLoad?

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Tanushree Maiti
Giga Sage

3 weeks ago

Hi Vallabha,

Are you Admin user?

If not, request admin/Operation team to fix it as it seems there is write ACL on sys_user table with the role where you are not part of.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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vallabha180
Tera Contributor
In response to Tanushree Maiti

a week ago

Yes, I am admin user

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Dr Atul G- LNG
Tera Patron
In response to vallabha180

a week ago

Are you owning the report?

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