Dynamic Behaviors icon is not showing on questions in the Catalog Builder

_Pedro
Tera Contributor

3 weeks ago - last edited 3 weeks ago

With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image).

 

Did this happen to any of you that have upgraded as well?

 

Any clues on where to possibly investigate this?

 

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Try to repair the catalog builder plugin once.

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Lili12
Tera Contributor
In response to Dr Atul G- LNG

3 weeks ago

Hallo,

We've already fixed the following plugins (@devsnc/sn-catalog-builder, AES Catalog Builder and AES Catalog Builder Wizard), but it still isn't working. Which plugins were you referring to?

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Ankur Bawiskar
Tera Patron

3 weeks ago

@_Pedro 

if you are sure this started coming post upgrade, then better raise a case with ServiceNow.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

_Pedro
Tera Contributor

3 weeks ago

So this seems to have been a confusion where the Dynamic behaviors  for questions have been moved to another section called UI Policy. I had an issue with the same functionality in Creator Studio but it seems these were separate issues. KB reference:

Dynamic Behaviors under questions in catalog builder isn't available - Support and Troubleshooting

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