Dynamic Behaviors icon is not showing on questions in the Catalog Builder
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-25-2026 03:05 AM - edited 03-25-2026 03:06 AM
With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image).
Did this happen to any of you that have upgraded as well?
Any clues on where to possibly investigate this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-25-2026 03:14 AM
Try to repair the catalog builder plugin once.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2026 01:06 AM
Hallo,
We've already fixed the following plugins (@devsnc/sn-catalog-builder, AES Catalog Builder and AES Catalog Builder Wizard), but it still isn't working. Which plugins were you referring to?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2026 02:39 AM
if you are sure this started coming post upgrade, then better raise a case with ServiceNow.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2026 08:23 AM
So this seems to have been a confusion where the Dynamic behaviors for questions have been moved to another section called UI Policy. I had an issue with the same functionality in Creator Studio but it seems these were separate issues. KB reference:
Dynamic Behaviors under questions in catalog builder isn't available - Support and Troubleshooting
