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Hi everyone. My PDI (dev283242) has been entirely inaccessible for the last 10 days. The banner says

Hi everyone. My PDI (dev283242) has been entirely inaccessible for the last 10 days. The banner says it is undergoing unscheduled maintenance, but the status indicator is stuck on "Activating Plugin...". The refresh button does nothing. Has anyone fo...

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PDI dev283242 stuck on "Unscheduled Maintenance" for 1 days5

Hi everyone. My PDI (dev2832865415442) has been entirely inaccessible for the last 10 days. The banner says it is undergoing unscheduled maintenance, but the status indicator is stuck on "Activating Plugin...". The refresh button does nothing. Has an...

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Where to find view/run and create new modules in report application

i can only see these modules in the reports application. Where to find view/run and create report module..

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Reporting

Trying to find out how to connect Learning Core to ServiceNow University

The Learning Core plugin allows you to create a library of content from your KBs, etc. I saw somewhere in the documentation, but can't find it now, that organizations can tie the Learning plugin/module to the courses in ServiceNow University so it ge...

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learning
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ServiceNow University

System Administrator

Just posting something on here as I'm following the system administrator career path. Focusing in on finally get the CSA cert. Any advice on passing it the first time would be great. I'm currently reviewing all the modules along the career path. Than...

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Translation in UI page

The following is a code snippet from a ui page, how to I modify the code to make the texts translatable. for eg: the text: "On Hold Reason" or its choices below. ${} is not working btw. <div> <label for="textarea" id="selectOptions">On Hol...

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How to replicate the "Add Filter" / "Advanced Filters" UI from User Experience Analytics in UI Build

Hi everyone,I am working on a custom dashboard for User Experience Analytics data. I noticed that the OOB UXA "Users" page has a very specific "Add Filter" dropdown menu (see attached screenshot) that allows users to dynamically add filters like Loca...

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CSA questions

What are the benefits of building flows using Flow Designer? (Choose three).A.Provides IDE for complicated scriptingB.Provides built-in libraries /API for complex codingC.Automatically populates SLA recordsD.Provides natural-language descriptions of ...

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Resolved! When INC is created, which OOTB Business Rule auto-populates assgnmnt group base on CI Support Group

When an incident is being created, is there an OOTB Business Rule that auto-populates the "Assignment Group" tab, based on the Support Group of the CI? In our org, service offering is mandatory when an incident is being created for the first time. I ...

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Incident Management

Help me get inspired? Looking for Dashboard Layouts.

I'm tasked with refreshing our team's ITSM dashboard. Does anyone have a 'Holy Grail' layout for tracking SCTasks and Incidents in one place? Please drop a screenshot of your (redacted) dashboards below so I can see what's possible!

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RiseUp with ServiceNow Interview

Hello Community,I recently received a confirmation email stating that I have been shortlisted to move forward to the interview stage for the RiseUp with ServiceNow India program, which begins on April 13, 2026.In the email, it mentioned that I need t...

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How to make the checkbox for switching between work notes and comments default to comments

I have a request to make the checkbox in the screen above, default to SHARED WITH CALLER COMMENTS instead of defaulting to whatever the user used last, which seems the normal behavior. I tried adding an onLoad client script-function onLoad() { //...

Question

Report Creation in Zurich - stuff changed???

I am trying to create a Requested Item report and chose columns from the catalog item variable. This has always worked in the past (before Zurich). Now, however, when I run the report, those columns are showing blank? Did something change in Zurich ...

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How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?

Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...

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Paste Formatting oprtions

there seem to be 3 options.remove FormattingKeep FormattingPrompt or no prompt.But are these system-wide settings or for users to select individually?

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