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Users are editing change start date and end date from Conflict calender

Hi All, Once the change is moved to Assess state, all the fields will be read only on the change form. But users are still be able to edit planned start and planned end dates from conflict calendar UI action button as shown below. How to restrict t...

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Certificates for MIDServer

Hello ITOM Experts, We have MidServer up and running. Firewall ports are opened.Need to clarify do we need to import certificates (SSL/ TLS) to communicate from Midserver to devices. 1. Can the certificates be uploaded in ServiceNow instance in certi...

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Transform Map issue

Hello All,I have created a transform map for group table created the name field as coelesce and also transformed it it successfully created records everything is fine leaving one thing.there is a type field which is a list collector in sys_user_group...

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How to auto-detect the existing known errors when raising new problems?

Hello All, Problem management process owner wanted the below requirement:As a process owner: I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabi...

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ServiceNow for Microsoft 365(Upcoming and Past Webinars)

Welcome to the ServiceNow for Microsoft 365 Live Webinars HubExplore the full spectrum of learning and insights from our Live webinars focused on integrating ServiceNow with Microsoft 365. This page is your central destination for accessing recor...

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Client Script is not working in HR agent workspace - dialog box

I’m using a client script to display a dialog box whenever a user manually changes the state to Closed Incomplete. The dialog box appears correctly, and I can capture the reason, but the entered reason is not being saved to the u_closure_reason field...

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Duplicate history record in asset table

Hi All, Audit is enabled for cmdb table. Whenever any attribute is updated, it updates twice in the history and activities section. How it can be fixed.

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Updating fields in portal form widgets

On the platform, when you update a record, the fields are automatically updated if the same record is viewed in another browser.However, the same process doesn't seem to work on the portal.Is there a way to tell if two users are updating the same rec...

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Platform Analytics - Count Distinct

I am trying to display the count operating systems using a single score data visualization type on a platform analytics dashboard. My data source is the cmdb_ci_server table but when I choose the 'count distinct' as the aggregation, I do not have a w...

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which option is correct

You cannot pause a change by placing it ‘On hold‘ while it is in the _______ state.Implement New Assess Authorize

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Auto approving

We have created a customized table for SLA request. For non technical and technical ticket if the request is raised for SC Task it should go for one approver If incident it should go for another approver. This SLA request already having a flow design...

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Resolved! Filter assignment groups based on selected user - Catalog item

Hi All,I have a requirement in a catalog item where:Variable A is a dropdown list of active users.Variable “please_select” allows selecting an action (e.g., Delete).When “please_select” = Delete and a user is selected in Variable A,then Variable B (a...

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Is there a way to group monthly view counts of Knowledge by kb_category?

Is there a way to group monthly view counts of Knowledge by kb_category? As the kb_knowledge table records cumulative view counts,I believe it's not feasible to perform monthly aggregation.

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Creating Notification (notification bell) to notify user they were mentioned in work not

I want to create a notification in the platform so the notification bell shows when someone has mentioned someone using the @ in the work notes of an Incident. I've created the Notification. I selected the live_notification table and identify the Use...

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Hide field to show on choose columns list collector in report view

Hi I have created a custom field 'ITIL Required' on the incident table, This field is currently showing in the reports under configuration tab --> Choose columns, it should not be visible to the users while creating the reports. I have tried creati...

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