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Non-admin users are not able to see journal fields in the template getting created from incident.

Non-admin users are not able to see journal fields in the template getting created from incident.Kindly assist.Thanks in advance!!

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Can I save a record producer without sending it?

I want to temporarily save the record producer before sending it.Is this possible?

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Resolved! Hide Overview Tab on Change Request in Service Operations Workspace.

I had a Requirement, need to hide the Overview tab on Create New Change Request.

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i cannot see the menu items that i have added in the employee center header menu

I have one requirement where i need to add 10 topics to the taxonomy, but after addition everything showing in show all button on left and also have added the menu items with links to the employee center header menu but what i see the only the taxono...

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PrivacyConsent

The privacy consent page that pops up once new user is logged in is failing my ATF tests. Is there a workaround to handle it?

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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OOTB Architecture for Strategic Portfolio Management

I hope this is the right place to come. We have rolled out Strategic Portfolio Managment, and as you know, there are already requests for optimizations and changes. While I am not immersed in the architecture space, I do know that if you start making...

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Vulnerability Response integration with Wiz/Rapid7/MDE, and Service Graph Connector

Is it possible that if we already have Vulnerability Response integration with Wiz/Rapid7/MDE and also need Service Graph Connectors for them, then is it possible to not bring in the assets from Wiz/MDE via the integrations if they are already coming...

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How to Parse the data from PDF Attachment and store the data in a Custom table

I have a requirement to parse the data of the PDF attachment file and store it in a custom table whenever the HR Case changes to Closed Complete. I tried using the GlideSysAttachement.getContent() and GlideSysAttachement.getContentStream() which are ...

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Resolved! i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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GenAi - performance testing

I want o assess the performance of GenAI features (response time) (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...

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Resolved! Integration Help!!

Hi Team,I am in need of integration process . How to move ? Any videos or Document .I have do integration from ServiceNow to Jira.I started recently my Carrer in ServiceNow I need Help!!

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Document Template Table field

Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test

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Resolved! I have to trigger a notification on demand table when the Approval is Rejected

I have to trigger a notification on demand table when the Approval is Rejected . I configured a notification to achieve this but in the notification i have to dynamically show the comments that was added during the rejectionthis comments field is fro...

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How to Enable Multiple Users to Fill a Single Survey Instance | Survey and assessment module

Hello,We have a requirement in the Survey and Assessment module where we need multiple users to fill out a single survey instance.I understand that in ServiceNow, each survey instance is typically assigned to a single user, and only that user can com...

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