Read access to all

trandle
Kilo Explorer

2 hours ago

As an IT Auditor, I need the ability to search on all tickets created in this space.  I am only able to see tickets created for or related to myself.  How do I see and search on all activity?

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glideFather
Tera Patron

44m ago

ahoy @trandle,

 

you will need to be given permissions (for ITSM it would be "itil" role) to see all incidents regardless the Caller/Requestor...

 

If you want to achieve an auditor role, you can add snc_read_only role so the user will be able to see the incidents for having itil but couldn't update them.

 

Creating a new account with these roles might be good idea, not to assign to your existing account (the read-only will be applied everywhere in the instance).

 

For more details about read-only, read this post: [GF#6] Read-Only Admin, just add lower roles instead of admin


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